Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating

4.9

5

2,275
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

InfiniteRevive

Sep 12, 2024 on Shopify

SSSSJOY

Sep 11, 2024 on Shopify

A great product, and the support is very timely. I highly recommend everyone to try it

Copper Knoll Farms

Sep 11, 2024 on Shopify

Wonderful app with excellent support! Had a few problems while setting it up and received extremely prompt help. I hope the app stays FREE!

Izyan's Fashion

Sep 11, 2024 on Shopify

Best AAp and I’m very impressed by the team specially “Jamie” she’s so kind and supportive

OfficialJMDDesigns

Sep 11, 2024 on Shopify

Sam was super helpful with all the questions I had! I can't comment much on the app yet but it all seems pretty straight forward to use :)

Harry's Cigar Shop

Sep 11, 2024 on Shopify

Our experience with the Tydal Product Reviews App has been nothing short of fantastic. We were up and running in less than 5 minutes! The setup process was incredibly smooth, and the support team was extremely helpful, guiding us every step of the way. They responded quickly to any questions, making sure we were comfortable with everything before we even started using the app. Once the app was live, it worked flawlessly. The interface is user-friendly, and it seamlessly integrated with our existing systems. Collecting reviews from our customers has never been easier, and the display options look great on our site. We’ve already seen a positive impact on customer trust and engagement. Highly recommend for anyone looking for a hassle-free way to manage product reviews efficiently!

Mi tienda

Sep 11, 2024 on Shopify

River City Edibles

Sep 11, 2024 on Shopify

Super awesome support staff, Sam is especially awesome, hooked me up with all the bells and whistles, excited to use this app!

OddChef

Sep 11, 2024 on Shopify

Sam from customer chat support was really great to work with. I cannot remember a time when I felt like someone was that cordial and accommodating. Even following my Instagram! Great customer service and I am super excited to see what this app has to offer! Thank you Sam!

Neurofit Vitality

Sep 11, 2024 on Shopify

Adrian was of great assistance. He responded very quickly and was super helpful

BrickBahn

Sep 11, 2024 on Shopify

Amazing support from Jamie on the support team and amazing app! Highly recommend .

Gotha Travel

Sep 11, 2024 on Shopify

Ottima App, quello che mi serviva per il mio business online. Customer service is incredible. Adrian help me so much!

Kohomba

Sep 11, 2024 on Shopify

First time trying it out and its a cool app and their live chat agent Adrian was super helpful and fast with his replies.

Essence Planner

Sep 11, 2024 on Shopify

Hunni

Sep 11, 2024 on Shopify

The app works well and when I had some questions the team (Adrian especially) was able to help me really well and really quickly. Thank you!

Livaliora

Sep 11, 2024 on Shopify

Great support from the customer service!

Don's Dose

Sep 11, 2024 on Shopify

Sam from the support team did an amazing job helping me out with a few issues I had on my website when it came to reviews. Their kindness and support allowed me to carry on with my day without having to worry about future problems with reviews on my website. Definitely recommend!

Ruzena

Sep 11, 2024 on Shopify

thanks

Copper Tech

Sep 10, 2024 on Shopify

Great support

Focus Essentials

Sep 10, 2024 on Shopify

Such a great app and the customer service is outstanding, thank you Jamie!! Really can't ask for much more. Thanks again team :) they go above and beyond.