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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Monvi Pheromone Scents

Sep 13, 2024  on Shopify

My Store

Sep 13, 2024  on Shopify

The live supporting staff was very helpful and knowledgable.

Reed House of Jewels

Sep 13, 2024  on Shopify

Baruj Hair Beauty

Sep 13, 2024  on Shopify

I love the app! Adrian, solve my questions really fast. Thanks!!!

Productify

Sep 13, 2024  on Shopify

Perfect for a free app, all the basic needs are there, easy to understand and navigate

Papaw

Sep 13, 2024  on Shopify

good

iTakeTrends

Sep 13, 2024  on Shopify

I have not experienced some a great costumer service in ages. Sam is best and very efficient

How Beige

Sep 13, 2024  on Shopify

App is Awesome

Modern Muse

Sep 13, 2024  on Shopify

Sam was amazing and very quick. She went above and beyond and I was super satisfied. Answered some questions as well and made my experience seamless. Thank you again Sam!

IMPRESSIONS DESIGNSTUDIOS

Sep 13, 2024  on Shopify

VERY COOPERATIVE AND HELPFUL.

Code Breaker Labs

Sep 12, 2024  on Shopify

Great app and great support, what more can you expect from a totally free app?

EVERTRENDING STORE

Sep 12, 2024  on Shopify

Thank you so much, Jasmine.

My Store

Sep 12, 2024  on Shopify

Great app, Jamie was awesome and super helpful. I recommend!

Root seamoss

Sep 12, 2024  on Shopify

very helpful customer service and a very handy and easy to use app also it looks very nice and thoughtfully made

Eternal Haze

Sep 12, 2024  on Shopify

Team is super helpful and nice, and everything about their features is so great. I love that I was able to customize so much of how I wanted my reviews to look like.

ELFPRO

Sep 12, 2024  on Shopify

The best of the best! I love this app. Thats the best review app i ever seen. The support i fantastic. I had someone named Sam, he was very kind and helped me a lot!

Sip&Go

Sep 12, 2024  on Shopify

Easy to use. Easy to manage. Fast response from support. And its free :)

Mugs for parents

Sep 12, 2024  on Shopify

The app goes great and Jamie from support team had helped me a lot. Great app and better support. Thanks!

Truvibe

Sep 12, 2024  on Shopify

Grand Galleriya

Sep 12, 2024  on Shopify

Good

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