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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

NBME

Sep 15, 2024  on Shopify

Fast and good customer service with a lot of features. Also a good guide by Miss Jamie. Appreciate It.

RoyalBTrend

Sep 15, 2024  on Shopify

very interactive and helpful.

OMKARA

Sep 15, 2024  on Shopify

Best application to use recommendable for genuine reviews thanx TYDAL

VerseVogue

Sep 15, 2024  on Shopify

Customer service & features are just perfect!

Karseell Collagen Hair

Sep 15, 2024  on Shopify

Honestly, the service is fantastic, and the app is super easy to use! Plus, the customer support is truly outstanding—couldn’t ask for better!

Delicious Mockups

Sep 15, 2024  on Shopify

fast and accurate help from Sam

Belgium store

Sep 15, 2024  on Shopify

Amazing app, great support, thanks Adrian!!

Everyday Muses

Sep 15, 2024  on Shopify

Speedy and helpful customer service

My Store

Sep 14, 2024  on Shopify

I highly recommend this app. Best support & customer service. the app is smooth and easy to use as well

Beyond Patient Scrubs Company

Sep 14, 2024  on Shopify

Thank you for all your help and for jumping right on top of what I needed! I'm so happy to be working with a team that is friendly, helpful, and fast-paced! Thank you again.

Althena Fitness

Sep 14, 2024  on Shopify

Customer service is top notch!! I've run across a lot of Apps where people are cool but TYDAL is awesome. They go above the call of duty during an ordinary chat. For example, today I chatted with Sam to ask about removing "company" branding which he was happy to do upon verification of my store. He didn't wait for me to give him my URL, he did his own search and asked if it was correct. It was. I mean, wow. He was super courteous and friendly while remaining professional. 5 Solid Stars

The Prodigiouz

Sep 14, 2024  on Shopify

Great, helped fast and Easy. Sam is the best. Recommend to anyone wanting their site to look more legit.

Flour & Venus

Sep 14, 2024  on Shopify

Sam was so helpful, resourceful and patience.. also cool af with his GIFs. So glad I chose TYDAL.

The Spreadsheet Lab

Sep 14, 2024  on Shopify

Amazing Customer Support, Adrian was very prompt and helpful. Absolutely recommend Tydal services!!

Velour Vista

Sep 14, 2024  on Shopify

Perfect service. Adrian needs a raise

His & Her Case

Sep 14, 2024  on Shopify

Adrian was amazing - Super helpful, patient, and quick to solve my issue. He kept me updated and made the whole process easy. Really appreciated how friendly and professional he was. Thanks, Adrian!

RIVE Center

Sep 14, 2024  on Shopify

Fue muy amable y de gran ayuda.

Libasun Lakum

Sep 14, 2024  on Shopify

This app is really easy to use and has all the features I need. Sam was awesome from the support team and made sure I was taken care of.

Deals With JT

Sep 14, 2024  on Shopify

Great customer service!

TechgyHome

Sep 13, 2024  on Shopify

Apenas empiezo con mi tienda, aun no puedo dar una reseña clara.

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