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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Somos Florece

Sep 16, 2024  on Shopify

Good

Qaviva

Sep 16, 2024  on Shopify

Great chat service to solve any problems, it's incredible. Free, high-quality application, I'd recommend it.

Modern Warrior

Sep 16, 2024  on Shopify

GREAT SERVICE GREAT CUSTOMER SUPPORT

Fluxx

Sep 16, 2024  on Shopify

SO FAR SO GOOD!

PostersHub

Sep 16, 2024  on Shopify

Super easy Setup, funktioniert tadellos und der Chat Support geht richtig schnell!

SONO

Sep 16, 2024  on Shopify

The app is amazing, matter of fact, the best! Jamie is a really good listener and on point! Highly recommended!

LBSARA

Sep 15, 2024  on Shopify

Such a good app all without cost and fast & helpful customer service, love it

Sis and Me Boutique

Sep 15, 2024  on Shopify

The customer support team in very prompt and very helpful! they definitely went above and beyond what was needed!

AlimentalBoost

Sep 15, 2024  on Shopify

Got really quick help from Adrian, but the best thing about this app is: it's free!!! I highly recomend!!!

NBME

Sep 15, 2024  on Shopify

Fast and good customer service with a lot of features. Also a good guide by Miss Jamie. Appreciate It.

RoyalBTrend

Sep 15, 2024  on Shopify

very interactive and helpful.

OMKARA

Sep 15, 2024  on Shopify

Best application to use recommendable for genuine reviews thanx TYDAL

VerseVogue

Sep 15, 2024  on Shopify

Customer service & features are just perfect!

Karseell Collagen Hair

Sep 15, 2024  on Shopify

Honestly, the service is fantastic, and the app is super easy to use! Plus, the customer support is truly outstanding—couldn’t ask for better!

Delicious Mockups

Sep 15, 2024  on Shopify

fast and accurate help from Sam

Belgium store

Sep 15, 2024  on Shopify

Amazing app, great support, thanks Adrian!!

Everyday Muses

Sep 15, 2024  on Shopify

Speedy and helpful customer service

My Store

Sep 14, 2024  on Shopify

I highly recommend this app. Best support & customer service. the app is smooth and easy to use as well

Beyond Patient Scrubs Company

Sep 14, 2024  on Shopify

Thank you for all your help and for jumping right on top of what I needed! I'm so happy to be working with a team that is friendly, helpful, and fast-paced! Thank you again.

Althena Fitness

Sep 14, 2024  on Shopify

Customer service is top notch!! I've run across a lot of Apps where people are cool but TYDAL is awesome. They go above the call of duty during an ordinary chat. For example, today I chatted with Sam to ask about removing "company" branding which he was happy to do upon verification of my store. He didn't wait for me to give him my URL, he did his own search and asked if it was correct. It was. I mean, wow. He was super courteous and friendly while remaining professional. 5 Solid Stars

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