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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Bite Nutrition

Sep 18, 2024  on Shopify

Great so far! Only just getting into the set up but enjoying it so far, great to get set up support so actively, thanks Jamie!

BeRule公式オンラインショップ

Sep 18, 2024  on Shopify

I had the pleasure of receiving support from Jamie, and I must say the experience was excellent! Jamie was not only prompt and professional but also very kind throughout the process. As for the app, it’s incredibly user-friendly and offers exactly what I was looking for. I highly recommend both the app and Jamie’s fantastic support!

IShopDreams

Sep 18, 2024  on Shopify

⭐⭐⭐⭐⭐ TYDAL Product Reviews has been so helpful for us in the end that it eliminates time constraints by collecting the reviews automatically, is very simple to use, and encourages customers to participate through its response function. Any business should purchase this app without any doubts.

TTN Motorsports

Sep 18, 2024  on Shopify

Jaime did an excellent job helping with to remove their logo from my page. She also went above and beyond to help with with my avatar placement and gave me instructions on how to add their reviews to my product page. Highly recommended!

First Homeschool

Sep 17, 2024  on Shopify

I'm enjoying what I have experienced so far - would definitely recommend the app. Thank you

HeartNights

Sep 17, 2024  on Shopify

Great customer service.

Avomate

Sep 17, 2024  on Shopify

Thanks to Adrian. Quick and efficient support!

Bore and Bored

Sep 17, 2024  on Shopify

good features, very reliable. everything works well, the staff also was really nice and fast response. thanks.

Good Earth UK

Sep 17, 2024  on Shopify

free plan is great - cs are helpful if there is a issue too

OMNI

Sep 17, 2024  on Shopify

Great chat support, also the app is excellent. Easy to use, simple and better than others. Highly recommend!

ELURAE

Sep 16, 2024  on Shopify

The App is very simple and practical, and the customer service is professional and efficient, perfectly solving my problem.

Somos Florece

Sep 16, 2024  on Shopify

Good

Qaviva

Sep 16, 2024  on Shopify

Great chat service to solve any problems, it's incredible. Free, high-quality application, I'd recommend it.

Modern Warrior

Sep 16, 2024  on Shopify

GREAT SERVICE GREAT CUSTOMER SUPPORT

Fluxx

Sep 16, 2024  on Shopify

SO FAR SO GOOD!

PostersHub

Sep 16, 2024  on Shopify

Super easy Setup, funktioniert tadellos und der Chat Support geht richtig schnell!

SONO

Sep 16, 2024  on Shopify

The app is amazing, matter of fact, the best! Jamie is a really good listener and on point! Highly recommended!

LBSARA

Sep 15, 2024  on Shopify

Such a good app all without cost and fast & helpful customer service, love it

Sis and Me Boutique

Sep 15, 2024  on Shopify

The customer support team in very prompt and very helpful! they definitely went above and beyond what was needed!

AlimentalBoost

Sep 15, 2024  on Shopify

Got really quick help from Adrian, but the best thing about this app is: it's free!!! I highly recomend!!!

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