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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Gospel Galore

Sep 21, 2024  on Shopify

Great App!! Customer service is so supportive☺️

Grow-Elemenz

Sep 21, 2024  on Shopify

Danke Adrian Für deine Hilfe! Klasse Support!! Und ein Super Team. Ich Werde Diese App Weiter Empfehlen!

Health It Your Way

Sep 21, 2024  on Shopify

The help i got from Adrian was amazing, reached out straight away and had everything up and running for me in less than 5 minutes!

TUG OF LOOKS

Sep 21, 2024  on Shopify

Retro Game Console

Sep 21, 2024  on Shopify

Super rapidos en contestar y te resuelven las dudas sin nigun problema y gratis!!!

Ecomexperts

Sep 21, 2024  on Shopify

I had an excellent experience with the Tydal app, Adrian was incredibly helpful in resolving my issue quickly. Highly recommend their support team.

Runaway Sweet Treats

Sep 21, 2024  on Shopify

Adrian was so helpful and informative! Keep up the fantastic work, sir!

Forsova Store

Sep 20, 2024  on Shopify

Awesome guy

Festifice

Sep 20, 2024  on Shopify

Very good service and app. would recommend!

Omira

Sep 20, 2024  on Shopify

I had the best experience with Adrian.

Mystic Garden

Sep 20, 2024  on Shopify

FAST support, FREE app, HAPPY customer! Thank you Adrian for the fast setup and help

Womanal

Sep 20, 2024  on Shopify

I have and increible experience with Jamie !! The app is perfect for my store !!

Loveyelashes

Sep 19, 2024  on Shopify

Awesome and fast! very simple solution all the time!

UGLO

Sep 19, 2024  on Shopify

I really like it, and the most thing I like is the support team. they are very quick and helpful.

-ThreadLane-

Sep 19, 2024  on Shopify

Excellent customer service. Amazing staff. ✨

Carcraft

Sep 19, 2024  on Shopify

Der Kontakt mit dem Support ist super! Adrian war super kompetent und hat direkt die Lösung gefunden. Respekt.

The Giftmakr

Sep 19, 2024  on Shopify

Awesome Customer Service from Sam. Helped me out Great App

Rivete

Sep 19, 2024  on Shopify

Excellent service and prompt free features that would normally be expensive, and the option to add brand palette to your sections.

Prime Finds

Sep 19, 2024  on Shopify

The support team is amazing!

Men's Wardrobe

Sep 19, 2024  on Shopify

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