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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Keya

Sep 22, 2024  on Shopify

Sam was super helpful!

Salt & Light Soap

Sep 22, 2024  on Shopify

I am new to starting an online store and wanting to get all the details worked out before my launch day. I came across this TYDAL Reviews App and wanted to give it a shot! So far, it has been a super easy set up process. I even got to chat with a live support agent, Sam. Super knowledgeable, quick to respond, and solved my problem quickly!! I cannot wait to see the reviews come in using the TYDAL Reviews App.

ActSporty

Sep 22, 2024  on Shopify

Chief’s Treats and Pet Supplies

Sep 22, 2024  on Shopify

This app has been great and the customer service is very fast! Any time I have a question or request they always get back to me within minutes. The customer service I just received was top notch

Whiiscoop

Sep 22, 2024  on Shopify

Help really appreciate... Great app

Queen of Peas UK

Sep 21, 2024  on Shopify

I’ve just started using the TYDAL Reviews app for a while now, and I’m genuinely impressed! The app is incredibly easy to use and packed with so many useful features that have made managing reviews for my business a breeze. From customizing review requests to tracking customer feedback, it has everything I need in one place. What really stood out for me was the exceptional customer support. Sam was quick to respond to my questions and super helpful, making sure everything was set up smoothly. The support team definitely goes above and beyond! I highly recommend TYDAL Reviews to anyone looking for a reliable, feature-packed review management tool.

Humble Yeti

Sep 21, 2024  on Shopify

friendly, fun and quick

Daisy Designs & Creations, LLC

Sep 21, 2024  on Shopify

I highly recommend this App, very easy to use, easy to navigate, looks very nice on my shop. The customer service from Sam was the best! Fast friendly response! Thank You very much Sam!

ElovaLife

Sep 21, 2024  on Shopify

very nice support

G-Money 1

Sep 21, 2024  on Shopify

Sam has been the Awesomes rep I have encountered. He was very knowledgeable and pleasant. Like this app for its features and great customer service like Sam. Awesome Sauce for Life!

Masque de Morphée

Sep 21, 2024  on Shopify

Nickel

Gospel Galore

Sep 21, 2024  on Shopify

Great App!! Customer service is so supportive☺️

Grow-Elemenz

Sep 21, 2024  on Shopify

Danke Adrian Für deine Hilfe! Klasse Support!! Und ein Super Team. Ich Werde Diese App Weiter Empfehlen!

Health It Your Way

Sep 21, 2024  on Shopify

The help i got from Adrian was amazing, reached out straight away and had everything up and running for me in less than 5 minutes!

TUG OF LOOKS

Sep 21, 2024  on Shopify

Retro Game Console

Sep 21, 2024  on Shopify

Super rapidos en contestar y te resuelven las dudas sin nigun problema y gratis!!!

Ecomexperts

Sep 21, 2024  on Shopify

I had an excellent experience with the Tydal app, Adrian was incredibly helpful in resolving my issue quickly. Highly recommend their support team.

Runaway Sweet Treats

Sep 21, 2024  on Shopify

Adrian was so helpful and informative! Keep up the fantastic work, sir!

Forsova Store

Sep 20, 2024  on Shopify

Awesome guy

Festifice

Sep 20, 2024  on Shopify

Very good service and app. would recommend!

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