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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Minden ami kép!

Sep 24, 2024  on Shopify

I am very satisfied. The customer service is quick and friendly, and they are always available to assist me. They help with any questions I have, and it was easy to adjust the app to the webshop as well.

Gentissimo SOLO PER ME

Sep 24, 2024  on Shopify

Currently this is the best review app on Shopify. I fully recommend it and also keep in mind that their support is helping you all the time without any delays. Sam was really helpful and everything went smooth.

Wolfepacke

Sep 23, 2024  on Shopify

amazing support , and the whole application is free , ( Adrian ) my support really set the app up for me and im using it , just click install

DVYA Store

Sep 23, 2024  on Shopify

love the app , great customer service

GyroGrip

Sep 23, 2024  on Shopify

Es una muy buena app de reseñas, la recomiendo ampliamente además de que es gratis, te da una capacidad de personalización increíble en las reseñas y queda muy bonito con la web

Simply Kreative Designs

Sep 23, 2024  on Shopify

I absoutely love how much I just learned in the span of 30 minutes! Sam helped me change my favicon and did so much more than I expected! I am so thankful for the help!

Tee Fusion

Sep 23, 2024  on Shopify

Thank you Sam, for all your support in the installation process and the suggestions around our website. Very Helpful. Will certainly recommend to a friend.

The Natural Faces

Sep 23, 2024  on Shopify

Support chat was incredibly quick and helpful, best review app I've worked with so far and I've worked with a few!

Royal shark

Sep 23, 2024  on Shopify

jamie is good advisor and supporter thanks jamie and tydal

Maramzy

Sep 23, 2024  on Shopify

Sam was very helpful in displaying review stars on my website, he was so quick and save me so much time doing trial and error!!

Maxfase

Sep 23, 2024  on Shopify

Soulmonk

Sep 23, 2024  on Shopify

West Mart

Sep 23, 2024  on Shopify

The chat support was excellent! The agent(Adrian) was quick to respond, and was polite. The app is user-friendly, with a clean interface. Recommended!

CLM Construction Supplies Ltd

Sep 23, 2024  on Shopify

Great for reviews, and customer service is excellent. Adrian was very helpful.

Teechic

Sep 23, 2024  on Shopify

very good application with fast and helpful support

Saprio

Sep 23, 2024  on Shopify

Very helpful team

Computando

Sep 22, 2024  on Shopify

Atento y respuestas rápidas.

The Shepard’s Branch

Sep 22, 2024  on Shopify

Sam was super helpful and down to earth! ( my kinda guy ) super easy and seamless!

Infinish

Sep 22, 2024  on Shopify

Great customer service! Sam is very friendly and knowledgeable. I just installed the app and looking forward to using it!

Respond Wellness

Sep 22, 2024  on Shopify

Jamie was very helpful in helping me get this set up! The app is exactly what our business needed!

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