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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

ClutchCloth

Sep 27, 2024  on Shopify

Sam's awesome and so is TYDAL :)

RoastKing

Sep 27, 2024  on Shopify

WiserMeStore

Sep 27, 2024  on Shopify

We have just started using the app. The installation process was very smooth and few questions we had were quickly covered by TYDAL team.

HAVEN FURNITURES

Sep 26, 2024  on Shopify

Amazing app, Sam was amazing and very helpful!

Titan Games

Sep 26, 2024  on Shopify

Easy to set up! Very helpful customer service and very easy to work around and use on our online store. Sam was very helpful and even gave me a tip about the online store which didn't have to do with the app. Very useful tool!

Elevé Skincare

Sep 26, 2024  on Shopify

Sam was a gem!

Respect and Loyalty Only

Sep 26, 2024  on Shopify

Best way my dawg

OldMarque

Sep 26, 2024  on Shopify

Really good & fast service. The app is also free and has a lot of options. A nice review app for any store i recommend it. Customer service (Adrian) was also really helpfull!

The Crown Him Apparel Brand

Sep 26, 2024  on Shopify

Everyone is always helpful. I've never had an issue that wasn't taken care of.

The Vesta Hub

Sep 26, 2024  on Shopify

Good App! Totally free and also support team is responsive.

SpaceBoats Market Place

Sep 26, 2024  on Shopify

Great support and many services are free, which are paid services on other apps.

Keratin Care

Sep 26, 2024  on Shopify

it's really a nice app . especially the support team is so sweat and supportive

Mi Stylo

Sep 26, 2024  on Shopify

Thanks Jamie for the Quick response and help to setup everything very fast. Highly recommend...

NaLaHa - Incredible Light

Sep 25, 2024  on Shopify

Nice recomment! Fast support!

Pixels By Nicole

Sep 25, 2024  on Shopify

sam helped me out and he was super friendly and went above and beyond

FitBox Evolution

Sep 25, 2024  on Shopify

Great support via live chat within the app. Sam was impeccable on customer service and resolved all questions immediately. App functionality is superb and has everything you need, including email automation for those crucial customer photo and video reviews. Great app, look forward to the future using this app.

TinMan

Sep 25, 2024  on Shopify

Very nice and very accommodating. They helped me apply reviews to specific products.

The Koze Pantry

Sep 25, 2024  on Shopify

I can really see how this app has amazing reviews. First impressions are huge, and this app works well and the support team is really helpful, polite, and friendly.

Eternoa Beauty

Sep 25, 2024  on Shopify

Gamsdv

Sep 25, 2024  on Shopify

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