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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Vesta Hub

Sep 26, 2024  on Shopify

Good App! Totally free and also support team is responsive.

SpaceBoats Market Place

Sep 26, 2024  on Shopify

Great support and many services are free, which are paid services on other apps.

Keratin Care

Sep 26, 2024  on Shopify

it's really a nice app . especially the support team is so sweat and supportive

Mi Stylo

Sep 26, 2024  on Shopify

Thanks Jamie for the Quick response and help to setup everything very fast. Highly recommend...

NaLaHa - Incredible Light

Sep 25, 2024  on Shopify

Nice recomment! Fast support!

Pixels By Nicole

Sep 25, 2024  on Shopify

sam helped me out and he was super friendly and went above and beyond

FitBox Evolution

Sep 25, 2024  on Shopify

Great support via live chat within the app. Sam was impeccable on customer service and resolved all questions immediately. App functionality is superb and has everything you need, including email automation for those crucial customer photo and video reviews. Great app, look forward to the future using this app.

TinMan

Sep 25, 2024  on Shopify

Very nice and very accommodating. They helped me apply reviews to specific products.

The Koze Pantry

Sep 25, 2024  on Shopify

I can really see how this app has amazing reviews. First impressions are huge, and this app works well and the support team is really helpful, polite, and friendly.

Eternoa Beauty

Sep 25, 2024  on Shopify

Gamsdv

Sep 25, 2024  on Shopify

WallVPlace.com

Sep 25, 2024  on Shopify

Their reply was quick and efficient.

Monte Bluna

Sep 25, 2024  on Shopify

Very nice support - Adrian is 5 stars

SoftNest

Sep 25, 2024  on Shopify

great work

Our Canvas Creations

Sep 25, 2024  on Shopify

Sam provided exceptional customer support

GlowVera

Sep 25, 2024  on Shopify

Thanks For Amazing Support. Sam provided the best customer support experience! Quick, knowledgeable, and genuinely helpful. Resolved my issue in no time and went above and beyond.

DaneClay

Sep 24, 2024  on Shopify

This app makes managing reviews easy and efficient. It’s user-friendly, and navigating features is a breeze. Special thanks to Sam from customer service for his prompt and helpful assistance. Highly recommended!

BlueSoulMate

Sep 24, 2024  on Shopify

Sam give a Brilliant service Client support Excellent product review app to have so easy to set up into the shop

thickify

Sep 24, 2024  on Shopify

This is a great app and their support is very helpful and quick to respond. The only suggestion I have is to add a feature for customers to add more than one photo in their review.

TheoLight

Sep 24, 2024  on Shopify

The support is awesome. Very well done. I had a conversation with Sam from support team and I'm more than happy from his service!

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