Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating

4.9

5

2,275
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

JAIME LOUISE

Sep 28, 2024 on Shopify

Sam was an enormous help! My review widget wasn't on in my shop and his directions were extremely easy and clear. I thought, better than any of the other chats. It is up and running now, thank you!

RÄV & CO

Sep 28, 2024 on Shopify

Easy to set up for product reviews. Support has been very helpful as well!

Biscottíz

Sep 28, 2024 on Shopify

Great free app with a fantastic customer support. Very straightforward review system, you can set and design review request emails with a coupon code option. You can display review stars everywhere where you want. Also you can set a reviews comment section to your store, you can manage review comments very well in your site with this app. And in the app you will find detailed and professional settings for everything what you could need. The overall look of the review system looks really good and professional and the management side of this app is superb. 10 out of 10, excellent app. A customer from Hungary.

Alvari Honey

Sep 28, 2024 on Shopify

I had a fantastic experience with the app, and Sam’s support was top-notch! Quick, helpful, and super friendly. Everything was resolved smoothly and efficiently. Highly recommend both the app and Sam’s excellent service!

VAVAME

Sep 28, 2024 on Shopify

Powerful app! You almost can find everything you need in the first stage of your ecommerce business, and the most important is that it is completely FREE! Highly recommended!

GLOWIC STORE

Sep 27, 2024 on Shopify

I had a great time chatting with you too! The app is super user-friendly, and your support team, especially Jamie, was fantastic—very helpful and responsive. I really appreciate the quick and kind support. Keep up the awesome work!

levs

Sep 27, 2024 on Shopify

this is a product we need and is being tested

My Store

Sep 27, 2024 on Shopify

Their support team Sam was really good and they help me on my problems about the app really quickly and try to resolve it. they really nice

Uwa Tea

Sep 27, 2024 on Shopify

TYDAL product reviews app has become our go-to app for product reviews, and our team highly recommend it to anyone who wants a reliable and interactive platform to share or read product feedback.

Wild Addict Wear

Sep 27, 2024 on Shopify

Good App and good service Thank you

CARLO CONTRIER®

Sep 27, 2024 on Shopify

Very good app, and easy to use and to understand, very nice staff like Sam that helped me in all my doubts and to set my store into preference emailing, in question of minutes my account was all set.

ClutchCloth

Sep 27, 2024 on Shopify

Sam's awesome and so is TYDAL :)

RoastKing

Sep 27, 2024 on Shopify

WiserMeStore

Sep 27, 2024 on Shopify

We have just started using the app. The installation process was very smooth and few questions we had were quickly covered by TYDAL team.

HAVEN FURNITURES

Sep 26, 2024 on Shopify

Amazing app, Sam was amazing and very helpful!

Titan Games

Sep 26, 2024 on Shopify

Easy to set up! Very helpful customer service and very easy to work around and use on our online store. Sam was very helpful and even gave me a tip about the online store which didn't have to do with the app. Very useful tool!

Elevé Skincare

Sep 26, 2024 on Shopify

Sam was a gem!

Respect and Loyalty Only

Sep 26, 2024 on Shopify

Best way my dawg

OldMarque

Sep 26, 2024 on Shopify

Really good & fast service. The app is also free and has a lot of options. A nice review app for any store i recommend it. Customer service (Adrian) was also really helpfull!

The Crown Him Apparel Brand

Sep 26, 2024 on Shopify

Everyone is always helpful. I've never had an issue that wasn't taken care of.