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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Sergio's Collection

Sep 29, 2024  on Shopify

A++ Experience. Highly recommend!!

GizmoDeals.nl

Sep 29, 2024  on Shopify

I was helped quickly and effectively. Adrian was very professional and helpful.

FEED ME THREADS

Sep 29, 2024  on Shopify

Awesome app. Very easy to install and Adrian was very helpful installing additional options to the app for free for me . Adrian also gave me some tips I didn't know how to do on my main page of my website. Very helpful 5 star :)

Vibrant Vibes & Soul

Sep 29, 2024  on Shopify

Jamie was so helpful and quick to respond. She is also knowledgeable about the products.

MiddleMist KSA

Sep 29, 2024  on Shopify

HouseOfSpooks

Sep 29, 2024  on Shopify

very useful app and helpful people

Crafted

Sep 29, 2024  on Shopify

I genuinely cannot believe the service I received. Sam is single handily carrying this company. My man deserves a Raise

UnPacked Treasures

Sep 29, 2024  on Shopify

Sam was amazingly helpful. Just getting started but so far the app is amazing.

Divine Ethnics

Sep 29, 2024  on Shopify

this app is just great. exactly what i needed for my store

Legendary Market

Sep 29, 2024  on Shopify

Joyscraft

Sep 29, 2024  on Shopify

The service is great, even better than the plugins that cost money, they are very responsive and quick to respond to questions that I don't understand, which is great for a new seller like me!

The Nevermore Nook

Sep 29, 2024  on Shopify

Very helpful staff, Was able to do everything I need it to do. Thank you!

Anew Jewellery Design & Accessories

Sep 29, 2024  on Shopify

Just installed. Great and friendly customer support. So far would recommend. Looks good.

HerzenGlanz

Sep 29, 2024  on Shopify

It works perfectly fine, the customer support is fast and very helpfull.

Ivy Lane Clay Co.

Sep 29, 2024  on Shopify

Excellent app with lots of features! Sam was super helpful and really went the extra mile getting things set up!

GIftLora

Sep 29, 2024  on Shopify

I wanted to express my deep gratitude to the Tydal team, especially Jamie, who assisted me step by step to resolve a complex issue. Jamie showed incredible patience and kindness throughout the entire process, which took an hour and a half. Thanks to her help, I was able to solve the problem I was facing, and she made the experience much more pleasant than I could have imagined. It’s rare to find customer support that is so dedicated and professional. Jamie not only resolved my issue but also explained each step clearly and empathetically, which helped me understand the Tydal app better. Thank you so much, Jamie, for your time and invaluable assistance! I highly recommend Tydal, especially with such an exceptional support team.

linus3d

Sep 29, 2024  on Shopify

Had a great experience chatting with the TYDAL team. Jamie did a great job helping me set things up. ✌

Splendh

Sep 28, 2024  on Shopify

Guys i am just checking out on tydal reviews . just had some query regarding how this system works. Their customer service was one of the best that I ever received (from Sam). Got my query solved in literally 5 min . You guys should try this app for sure

Icyluxe

Sep 28, 2024  on Shopify

Love all of its features. Easy to use and great customer service

Unison Goodies

Sep 28, 2024  on Shopify

Tydal is a hidden gem, for sure! It's by far one of the best reviews app, easy to implement, simple and efficient! I was impressed with the support from Sam, best of luck!

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