Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating

4.9

5

2,284
4

58
3

4
2

2
1

16

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Best Knives

Sep 30, 2024 on Shopify

Simple & very easy to use! Customer service is 10/10 Would highly recommend!

Madi's Craft Corner

Sep 30, 2024 on Shopify

The person I chatted with was so very helpful, and there was no wait time! 10/10 service

SKYFIRE

Sep 30, 2024 on Shopify

Support team is great! I have had a chance to be supported by the super "Sam" who has done a fantastic job, Well done!

Sep 29, 2024 on Shopify

HouseOfSpooks

Sep 29, 2024 on Shopify

very useful app and helpful people

Crafted

Sep 29, 2024 on Shopify

I genuinely cannot believe the service I received. Sam is single handily carrying this company. My man deserves a Raise

UnPacked Treasures

Sep 29, 2024 on Shopify

Sam was amazingly helpful. Just getting started but so far the app is amazing.

Divine Ethnics

Sep 29, 2024 on Shopify

this app is just great. exactly what i needed for my store

Legendary Market

Sep 29, 2024 on Shopify

Joyscraft

Sep 29, 2024 on Shopify

The service is great, even better than the plugins that cost money, they are very responsive and quick to respond to questions that I don't understand, which is great for a new seller like me!