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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

TheHomeEssentials

Oct 02, 2024  on Shopify

findickjut.de

Oct 02, 2024  on Shopify

A completely free app that is super easy to integrate into Shopify stores. The app can only be used in English. But that's not a problem because the menu navigation is written very simply. If you have any questions, you will be answered immediately in the chat - also in German. Eine völlig kostenlose App, die super leicht in Shopify Shops zu integrieren ist. Die App ist nur auf Englisch bedienbar. Das ist aber kein Problem, da die Menüführung sehr einfach geschrieben ist. Bei Fragen wird im Chat sofort geantwortet-auch auf deutsch.

CentralHeaven

Oct 01, 2024  on Shopify

Super Customer Service!!!!!!!!!!!!!!! Ich empfehle es!

Praep®

Oct 01, 2024  on Shopify

Looking good so far! Support was lightning fast and easy to deal with.

Kairoma Candle Co

Oct 01, 2024  on Shopify

Nice!

UNTLY SEXY

Oct 01, 2024  on Shopify

Super easy to use and the chat support is great. I had Sam and he was very helpful and responsive.

KAINUA

Oct 01, 2024  on Shopify

The setup is very easy and doesn't take long. I had a question and the customer service is excellent. Fast reaction time and the help was great.

Burrow and Be Asia

Oct 01, 2024  on Shopify

Sam is absolutely amazing with his response time and accuracy with helping. The app suffices all my needs and expectations of a reviews app.

Whotex

Oct 01, 2024  on Shopify

great service thank you sam

ArtD

Oct 01, 2024  on Shopify

Very nice app, easy to setup and use! highly recommended.

Viroza

Oct 01, 2024  on Shopify

Thanks jamie for the help highly recommended app very supporting team

UJUGLOW

Oct 01, 2024  on Shopify

Tydal has fast chat support and the UI is also simple and good to handle. Thank you again for the great support!

Wear Insane

Oct 01, 2024  on Shopify

loved the way jamie helped in setup and good experience

Adelaz

Oct 01, 2024  on Shopify

Customer service has been super!

Snuggle Bug Creations

Oct 01, 2024  on Shopify

Jamie was wonderful. She handled my request and gave me great advice for my website. She's a keeper!

Layout Ultimate

Sep 30, 2024  on Shopify

Just installed the app, team is helpful, recommend

UK Fitness Equipment

Sep 30, 2024  on Shopify

Great service

Lav Art

Sep 30, 2024  on Shopify

best ever

EclatBel

Sep 30, 2024  on Shopify

ThirstyKamel

Sep 30, 2024  on Shopify

great app! offering great services for free. and great customer service!

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