Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating

4.9

5

2,275
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Decor Dünyam

Oct 20, 2024 on Shopify

Gerçekten efsane bir uygulama, destek ekibinden Jamie çok yardımcı oldu. Herkes bunu kullanmalı

skandāl

Oct 20, 2024 on Shopify

WalkingPad

Oct 20, 2024 on Shopify

Really great app!! Amazing support too. Highly recommend!

Wild Side Pepper Company

Oct 16, 2024 on Shopify

Jamie was huge help in getting the TYDAL App setup. I am looking forward to how this can drive more sales to my website. Thank You WildSidePepper.com

Aussie Soles US

Oct 16, 2024 on Shopify

Easy to set up and use in moments displaying reviews on my site. Great App, Thanks Tydal ⭐️⭐️⭐️⭐️⭐️

Lady G Cosmetic

Oct 16, 2024 on Shopify

quick response and easy

Melanation Body Co.

Oct 16, 2024 on Shopify

If I could give 6 stars I would. I just used the live chat and I must say that Sam was amazing and helped me fix other things on my site that had nothing to do with the review system. I highly recommend it.

The Pet Swag Store

Oct 16, 2024 on Shopify

it is a great app I would recommend it to everyone, the customer service is the best I have seen, and the response time is seconds not days like other services

The Stylish Daisy

Oct 16, 2024 on Shopify

This app made setting up customer reviews much easier than others I’ve tried. I appreciate the helpful support from Adrian!

Wall Echoes

Oct 16, 2024 on Shopify

Fenixu

Oct 16, 2024 on Shopify

Sam has helped me a lot. He really looks to help the customer tosolve the problems. I highly recomend him and the app.

Cerebro Gráfico

Oct 16, 2024 on Shopify

Es una aplicación sensacional, muy completa para no ser de pago. Viene en inglés, pero fácilmente se puede traducir al español cambiando ciertas opciones. Es muy funcional y útil, recomiendo a todos descargarla y lo mejor es que es totalmente gratis! Gracias TYDAL por el buen trabajo!!

Fashimaan

Oct 15, 2024 on Shopify

The TYDAL Product Reviews App has significantly improved our customer engagement and review collection. The interface is intuitive and easy to use. I also want to give a shoutout to Sam from the support team for his exceptional assistance, he made the setup process smooth and hassle-free!

Niza India

Oct 15, 2024 on Shopify

Firefly Outdoors

Oct 15, 2024 on Shopify

Good service

David Smith Australia

Oct 15, 2024 on Shopify

Very happy with customer service and support installing the Tydal Product Reviews App. Jamie was very helpful and efficient. She went above and beyond at getting us up and running and ensuring the app was installed correctly. Very much appreciated and certainly saved us time. Thank you.

Armando Cazares

Oct 15, 2024 on Shopify

Kynook

Oct 14, 2024 on Shopify

Absolutely love the App, amazing customer service available at 11PM to help me and even provide additional valuable insight. The app supports translation which is great for Canadian merchants operating in QC.

Proqip Store

Oct 14, 2024 on Shopify

The app does everything it says. It's easy to use, has everything customers need to post their reviews, and best of all is its online support that answers all questions! It's amazing!

Gallery 1870

Oct 14, 2024 on Shopify

Jamie was very helpful from the start. I'm still awaiting my first review as I just signed up for this app 10 minutes ago for my Shopify store. Jamie found a few quick small tweaks for our website to help with our branding.