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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Get A Grip Gaming

Mar 15, 2025  on Shopify

It feels weird reviewing a review app, but here we go. Honestly, fantastic so far. Jamie and the other support staff are fantastic. The fact that this is free blows my mind. If I had known about this from the start of the business, it would have been a day one integration.

The Urban Hood

Mar 15, 2025  on Shopify

I loved the way how Jamie from Tydal helped me in all the process and was very co-operative. A great support staff that I've come across in recent past.

Scented Kindly

Mar 15, 2025  on Shopify

Sam was quick and eager to help! I appreciate the freebies Sam put onto my account!

VEROSOLSHOES.RO

Mar 15, 2025  on Shopify

A review for a review app is funny , but it was verry easy to instal and implement . We will see how it works from now .

sports girlie apparel

Mar 15, 2025  on Shopify

So far my experience has been amazing! Easy install and fantastic customer service, shoutout to SAM! Excited to see how adding this app helps grow my store (:

Sable Black

Mar 14, 2025  on Shopify

helpful customer service, Jamie was friendly

Supply

Mar 14, 2025  on Shopify

Revivalbeauty

Mar 14, 2025  on Shopify

A wonderful experience with Jamie from the technical team and 5-star support.

Comforta

Mar 13, 2025  on Shopify

Tydal product reviews app is the best review app I have ever used. The UI and UX are also great, and customer service is excellent.

Fifthdaypress

Mar 13, 2025  on Shopify

Great! Thank you!

Hattos

Mar 13, 2025  on Shopify

Easy to setup with a wide range of tools, customer service rep sam was very polite and helpful, giving me great tips for my store

Shop Away shop

Mar 13, 2025  on Shopify

Sam answer all our questions and been very helpful

Travel Boss

Mar 13, 2025  on Shopify

This app is overall great. It’s very user friendly. I chatted with Sam and he helped with all my questions by even sending a step by step guide. I highly recommend this app to other users

The Juice Tavern

Mar 12, 2025  on Shopify

Adrian was an absolute star, helped me out massively!! Cannot wait to make the most of this app and help with sales on my store! Brilliant customer service, would recommend 100% Thank you again for the great service!

Penguin Store

Mar 12, 2025  on Shopify

Jamie did great solving my request! Great customer service

The Sideline Style Co.

Mar 11, 2025  on Shopify

App is super easy to use and gets the job done. Customer service is amazing!

SER Men's Grooming

Mar 10, 2025  on Shopify

Sam, was amazing helping me with my store. It was quick and easy. Highly recommend the app. Great customer service!

Bamboo Active Pty Ltd

Mar 10, 2025  on Shopify

Jamie was incredibly helpful !!

The Chase Club

Mar 10, 2025  on Shopify

Jamie was very helpful to help set up TYDAL

ZIPPX

Mar 09, 2025  on Shopify

I want to take a moment to express my heartfelt gratitude for the incredible support and generosity I've received. The free colours and VIP status are such a wonderful surprise, and I am so grateful. It's clear how much care and dedication the team puts into their work. Thank you for making my experience not just great, but truly special, Adrian. Your kindness has made all the difference!

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