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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,515)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Underland Creations

May 25, 2025  on Shopify

The app seems great so far, and the support from Sam when it came to removing the app branding etc was excellent!

Crunchique

May 25, 2025  on Shopify

Genia Evelina

May 24, 2025  on Shopify

Haka Hat

May 23, 2025  on Shopify

Tydal has been great so far! Support is quick, knowledgeable and friendly.

Pauliniss Casa De Moda

May 23, 2025  on Shopify

Awesome experience!

XYDeals

May 23, 2025  on Shopify

Be Different Packaging

May 23, 2025  on Shopify

Great service. Quick and swift.

dogpawsessentialshop

May 22, 2025  on Shopify

I really love there customer service they are good that what they do

Frank's WearHouse

May 22, 2025  on Shopify

Exceptional Service That Exceeded Expectations Working with this review company has been an outstanding experience from start to finish. Their platform is user-friendly, well-organized, and has helped add credibility and trust to my business website. The team was responsive, professional, and provided clear guidance every step of the way. What stood out the most was their attention to detail and commitment to delivering results. The entire process was seamless, and I could see the immediate impact on my site’s presentation and customer engagement. Highly recommend this service to any business looking to enhance their online reputation and build stronger connections with their audience. Excellent job all around!

Yarn Dragon Fibers

May 22, 2025  on Shopify

So far so good! I messaged with Sam today and he was very helpful with getting my store verified as well as making some suggestions to improve it! Excellent customer service

Spectrum Vibez Apparel

May 22, 2025  on Shopify

Thunlit

May 22, 2025  on Shopify

Great, thank you for your patience, very good service, i love it.

Butterfly Effect Hair Company

May 21, 2025  on Shopify

The customer service is amazing! Jamie in particular was very helpful. This app is very beginner friendly and is a great choice!

Preneel 3D Universe

May 21, 2025  on Shopify

I had an small issue with the TYDAL Reviews app, and Jamie provided outstanding support! She was quick to respond, patient, and incredibly knowledgeable. Customer service like this makes a huge difference! I highly recommend TYDAL Reviews, not just for its great features but also for the top-notch support team. Thanks again, Jamie!

Needful

May 21, 2025  on Shopify

Ease of use is a huge plus, and customer support from the TYDAL team has been excellent (special shoutout to Jamie!). They been responsive and genuinely invested in helping us get the most out of the platform!

takodobarshop

May 20, 2025  on Shopify

mediaTITANS

May 20, 2025  on Shopify

Great support

Buddies Pakistan

May 19, 2025  on Shopify

Amazing App with Outstanding Support! TYDAL Reviews is super easy to use and looks clean on the storefront. It has all the features you'd expect from a premium review app — and it’s free! Customization is smooth and the integration was simple. Big shoutout to the support team, especially Sam — he was a great guy! Super friendly, quick to respond, and really helped me get everything set up just the way I wanted. Definitely recommend this app if you're looking to build trust and boost conversions.

All N' All

May 19, 2025  on Shopify

I was looking for an easy and seamless app for my shopify store and stumbled on TYDAL. It's a great app and very easy to navigate. Sam was very helpful and even gave me great tips for my site! Super excited to continue to use this app and grow my business.

Buddha & Bubbles

May 18, 2025  on Shopify

My query was answered really quickly by Sam on a Sunday who was very responsive and even suggested some tweaks I could make. Thank you very much :)

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