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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,481)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Pix Key

Oct 03, 2024  on Shopify

Jamie from customer support was amazing! Super friendly, answered all my questions in no time. Really made my shopping experience smooth and enjoyable!

Viral Threads

Oct 02, 2024  on Shopify

We've been using TYDAL for a while now. Here's what's up: - Great customer support, - Amazing interface for leaving reviews, - I like the UI but would love it if the reviews were a little bigger What's missing? - An option to display the reviews on the product cards Overall, 4.8/5. Then again, it's FREE.

My Store

Oct 02, 2024  on Shopify

10/10 wonderful app , and amazing customer support !

Pet Dünyam

Oct 02, 2024  on Shopify

its a great software. Free version is enough for me and eventhough I dont pay them their customer service is working great. Thank you TYDAL family !!

Green Witch Herbals

Oct 02, 2024  on Shopify

So far my experience has been great. I can’t speak for how the app works as of yet for my customers, but my personal involvement with their customer service was speedy, helpful, and effective. Adrian went above and beyond even giving me more than I was inquiring about in the first place. You have to love a company that gives you more without even asking! Thanks TYDAL ⭐️

Nova Skin Medidermik

Oct 02, 2024  on Shopify

Very Helpful Team

Enchanted Temptation

Oct 02, 2024  on Shopify

Help was given right away when I started to set up the app. she was very helpful and can't wait to use the app.

Dawar Store

Oct 02, 2024  on Shopify

Very very nice app for review

BLANK

Oct 02, 2024  on Shopify

Great support

NGT Tackle Shop

Oct 02, 2024  on Shopify

Looking Good so far - Sam from support was very helpful getting me up and running - I have been able to set up google shopping and cant wait to see reviews coming in ..

BF-Fitness

Oct 02, 2024  on Shopify

Top! Gratis Branding weg + mehr Features for free. Super customer service.

Tee- und Kräuterkiste

Oct 02, 2024  on Shopify

BoostBrush™

Oct 02, 2024  on Shopify

Love the review layout it fit perfectly, also they have good support.

Bellebouquet

Oct 02, 2024  on Shopify

Very helpful support chat! All great so far.

TheHomeEssentials

Oct 02, 2024  on Shopify

findickjut.de

Oct 02, 2024  on Shopify

A completely free app that is super easy to integrate into Shopify stores. The app can only be used in English. But that's not a problem because the menu navigation is written very simply. If you have any questions, you will be answered immediately in the chat - also in German. Eine völlig kostenlose App, die super leicht in Shopify Shops zu integrieren ist. Die App ist nur auf Englisch bedienbar. Das ist aber kein Problem, da die Menüführung sehr einfach geschrieben ist. Bei Fragen wird im Chat sofort geantwortet-auch auf deutsch.

CentralHeaven

Oct 01, 2024  on Shopify

Super Customer Service!!!!!!!!!!!!!!! Ich empfehle es!

Praep®

Oct 01, 2024  on Shopify

Looking good so far! Support was lightning fast and easy to deal with.

Kairoma Candle Co

Oct 01, 2024  on Shopify

Nice!

UNTLY SEXY

Oct 01, 2024  on Shopify

Super easy to use and the chat support is great. I had Sam and he was very helpful and responsive.

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