Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating

4.9

5

2,284
4

58
3

4
2

2
1

16

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Simplified Mom

Oct 31, 2024 on Shopify

They are so helpful! I needed help and they went above & beyond to help me!

Oregon Lure

Oct 31, 2024 on Shopify

The app is easy to use and user support is simple and easy.

OFFERTITA™

Oct 31, 2024 on Shopify

5 stars, really helpfull

Torben Mayer

Oct 30, 2024 on Shopify

Works like a charm, easy to setup and easy to use. Can't wait to get the reviews in! Greatly customizable as well! During setup I needed some support, and it was blazing fast, and Jamie has been an absolute treat at - what was for me - the middle of the night. Amazing support!

Charged Up

Oct 30, 2024 on Shopify

I just went through the unbranding process; it was straightforward and quick. Thank you

Level Amsterdam

Oct 30, 2024 on Shopify

Anchored Music

Oct 30, 2024 on Shopify

Im loving this app so far! Works great and their support is awesome too. Talked to Sam over there and he was extremely kind and helpful.

Abide & Shine

Oct 30, 2024 on Shopify

Sam was very helpful

ScoCar

Oct 30, 2024 on Shopify

Extremely fast, helpful, and polite. I highly recommend them!

Pamper & Brew

Oct 30, 2024 on Shopify

It was awesome. I am very new to Shopify and the service Sam provided was outstanding.

Ideal Consume

Oct 30, 2024 on Shopify

This is the great Apps that I been looking for. Kudos.!

Puriphied

Oct 30, 2024 on Shopify

These guys are great! I was having some issues setting up the review app and Sam took care of me right away and got the issue fixed within minutes! Thank you Sam!!

Ride or Die R&D

Oct 30, 2024 on Shopify

Super easy and quick!

Discover the Outdoors Apparel Co.

Oct 30, 2024 on Shopify

I’m still new to using Tydal, but I was having some issues with my reviews showing up on my product page (USER ERROR), so I contacted their support chat and their rep named Sam was EXTREMELY helpful. He even temporarily joined my Shopify admin as a collaborator and manually helped me place code on my site, helped with import questions I had and much more. I’m excited to learn more about Tydal, but I’ve been extremely impressed so far.

City Girl Farmer

Oct 30, 2024 on Shopify

I had a great experience working with Sam. I appreciate how helpful he was and his knowledge.

REMMOTORCYCLE

Oct 30, 2024 on Shopify

Great app and amazing support ! thanks Sam !

MYN2O.COM

Oct 30, 2024 on Shopify

Distilled Scent Studios

Oct 30, 2024 on Shopify

Super easy setup for beginners looking to configure a review process. There are also some hidden gems to find in settings and configurations. Looking forward to generating business with TYDAL Reviews.

CALWAIN ENTERPRISES

Oct 29, 2024 on Shopify

Setting up was quick and easy, and we've loved seeing the great feedback from our customers! Several have even mentioned how the reviews are grabbing their attention. Sam from TYDAL support was fantastic in helping us remove our watermark and set up our emails seamlessly. We highly recommend TYDAL to anyone in need of a reliable review app!

Viral Place

Oct 29, 2024 on Shopify

It was good