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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,481)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

FinalVial

Oct 06, 2024  on Shopify

Excellent and fast service by Adrian. Very quick response and right to the point.

Buttered Beauty Co

Oct 06, 2024  on Shopify

Easy to set up, online chat assistance was 10/10. Speedy, super helpful and went the extra mile. I appreciate the help and look forward to seeing my customers reviews soon!

Ma boutique

Oct 05, 2024  on Shopify

Great AI you guys got here, it's like im talking to a real person !

Elite Transfers USA

Oct 05, 2024  on Shopify

Absolutely loving Tydal! This app has made featuring customer reviews on our website so easy. It’s super intuitive to use, and it really leveled up our product pages. The best part? Their customer service is top-notch! We had a question, they were quick to respond and super helpful. If you're looking for a simple way to display reviews and make your site more engaging, I highly recommend Tydal. It’s been a game-changer for us!" Elite Transfers USA

Little B&B

Oct 05, 2024  on Shopify

This app is amazing, best regards to Sam. love this app

Monster Rabbit Herbal Honey for libido Enhancement - عسل الأرنب الوحشي

Oct 05, 2024  on Shopify

he did the best

Aurora Bloom Crafts

Oct 05, 2024  on Shopify

Sam was incredibly helpful and patient! They guided me through the app with ease and made sure all my questions were answered. The 24/7 support is a huge bonus, and I’m excited to keep exploring. Highly recommend both the app and the amazing support team. Thanks again, Sam!

Emiza Jewellery

Oct 05, 2024  on Shopify

Super klantenservice ( door Sam) en gemakkelijk te installeren.

Arctic Bear CBD

Oct 05, 2024  on Shopify

Quick and to the point

A Greek Creation - Aphrodite

Oct 05, 2024  on Shopify

Extremely impressive app. And even more impressive is the support team. Adrian is super helpful. Above and beyond service.

Custom Crafting Alliance

Oct 04, 2024  on Shopify

Excellent support. Sam helped me with more than one issue and saved my hours of resource!

Glasies

Oct 04, 2024  on Shopify

Aura Essence Care

Oct 04, 2024  on Shopify

I had the pleasure of interacting with SAM, and I must say the service was outstanding. They were incredibly patient, attentive, and resolved my issue promptly. Their professionalism and friendly approach made the entire process smooth and stress-free. It’s rare to find such dedicated and helpful customer support. Thank you for making my experience so positive!

Elysian Loom

Oct 04, 2024  on Shopify

I can’t express enough how thrilled I am with the Tydal app! A special shoutout to Sam, whose support truly made a difference in my experience. From the moment I reached out for help setting up reviews in my custom Shopify theme, Sam went above and beyond. He meticulously adjusted the CSS to ensure it aligned perfectly with my branding, and even implemented custom changes to seamlessly integrate the reviews into my product info tab. Sam's dedication and attention to detail completely blew me away. The level of service I received was not just impressive; it was unexpected and genuinely appreciated. I’m already considering Rivo for customer loyalty features, and I know if I get to work with Sam again, I’ll be in great hands! Thank you, Sam, for your outstanding support! It was an absolute pleasure working with you!

E-XHALE

Oct 03, 2024  on Shopify

I have not yet used the app, however Jamie was a great help!

Al Nishat

Oct 03, 2024  on Shopify

I have amazing experience with tydal app it is amazing and all of features are completely free and quick chat support

lovebasiq.

Oct 03, 2024  on Shopify

UA CUSTOMS LLC

Oct 03, 2024  on Shopify

I'm rating the use of the app a 3 only based on I haven't seen it in action. But because of customer service I gave it a 5 she was very effective and efficient on top of humorous. Big Help JAMIE.

Sleeplia

Oct 03, 2024  on Shopify

Pencil House

Oct 03, 2024  on Shopify

Great Experience. Their response is very Quick and helpful.

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