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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,481)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Parfumerie du Najd

Oct 08, 2024  on Shopify

Great app and great support and customer service. Adrian and Jamie were both quick, efficient and helpful. 100% would recommend.

Delight Perfume

Oct 08, 2024  on Shopify

Quick and easy setup done by Adrian. Absolutely satisfied with the outcome

INDU

Oct 08, 2024  on Shopify

Great to work with! Thanks Sam

Body & Blood

Oct 08, 2024  on Shopify

This app is fantastic!! I'm a relative beginner; and was able to easily set things up (for the most part). I did have a couple questions and their live chat support is amazing. They quickly logged in and resolved my issue and even enhanced things or me that were unexpected. Truly a great customer experience. (UPDATE: They've continued to provide support with exceptional speed and care)...THANK YOU!!!

Tressique

Oct 07, 2024  on Shopify

Very quick to respond and helpful.

CircleOfMugs

Oct 07, 2024  on Shopify

The customer service is great. Fast response and they are willing to support you every step of the way. Their app is also easy to use.

Mary Allan Skin Care

Oct 07, 2024  on Shopify

WOW!! The best app I have used with Shopify yet! I installed the app onto an older theme so some of the options for my theme were not part of the tutorial. I contacted TYDAL through their chat function and was greeted within one minute by SAM who is a rock-star and helped me finish the app set up. It is very easy to use and I highly recommend as a Shopify theme user for over 5 years. Thanks so much Sam for your outstanding customer service.

Tidal Treats

Oct 07, 2024  on Shopify

Brilliant service, quick and friendly

50Dot

Oct 07, 2024  on Shopify

This app and the team is just amazing. Response time is out of the world. I recommend this app!!!

Elleganzo

Oct 07, 2024  on Shopify

App excelente, otimo atendimento e eficiente Thank you Adrian,

Kalantir

Oct 07, 2024  on Shopify

Ivywild Studio

Oct 07, 2024  on Shopify

X-Core

Oct 07, 2024  on Shopify

Good for product review app.

MIYOS

Oct 07, 2024  on Shopify

360 Guard

Oct 07, 2024  on Shopify

great!

The Kingdom Shop

Oct 07, 2024  on Shopify

Fast response. Good job! :)

GreyBlack Classic

Oct 06, 2024  on Shopify

Really supportive, very less wait time and the chat support advisor was Sam was really humble and i am thankful. Definitely recommend!

Core Dynamic Fitness

Oct 06, 2024  on Shopify

TheGummyGorilla

Oct 06, 2024  on Shopify

Adrian is super kind, in other words he ate, he was super helpful from the get-go and literally was so pleasant during the whole integration process. In terms of the App, the app is great actually and overpowers a lot of paid apps because it is free but has so many cool features and benefits. I would recommend this app plus the customer service is so chill and super helpful.

Crafty Mama's Love

Oct 06, 2024  on Shopify

Amazing, easy fix. Great experience & friendly attitude.

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