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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,481)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Glagil

Oct 23, 2024  on Shopify

amazing customer service ( Adrian ), Thank you

Flikkr

Oct 23, 2024  on Shopify

Customer service (Sam in particular) is great :)

Vertical Speed

Oct 23, 2024  on Shopify

Super easy to set up and friendly staff.

Abaco

Oct 23, 2024  on Shopify

Starkey Outdoor

Oct 23, 2024  on Shopify

Holabella

Oct 23, 2024  on Shopify

Jamie Support was absolutely fantastic! From the moment I reached out, they were quick to respond, incredibly helpful, and genuinely invested in resolving my issue. Jamie went above and beyond, providing clear and concise instructions while maintaining a friendly and professional attitude throughout the process. Their dedication and patience made the experience seamless, and I couldn’t have asked for better service. Tydal is lucky to have such a stellar support team member. Thank you, Jamie!

Black Rose Occult & Apothecary

Oct 23, 2024  on Shopify

Super easy to use, also support team is very quick and responsive!

Nylosi Organics

Oct 21, 2024  on Shopify

Great apps that are easy to use, plus great customer service!

CashualTEE Kreations

Oct 21, 2024  on Shopify

I would recommend TYDAL for your review manager. Customer service representatives (SAM) will resolve any issues you have pronto.

9 Lives

Oct 21, 2024  on Shopify

This Creative Nest

Oct 21, 2024  on Shopify

Great app with great supporting agents like Sam

Gems of love

Oct 21, 2024  on Shopify

jamie's suport was perfect i hope when i launch my website everything will work good, cant wait

BARK AND BAUBLE

Oct 20, 2024  on Shopify

Same was very helpful in removing the branding. Thank you!

fkSociety Merchandise

Oct 20, 2024  on Shopify

Great initial experience. Looking forward to seeing how it works when the customers start rolling in but they've got great people like Sam helping out so i'm not even too worried. Best part is its free - say less.

Open Jewellery

Oct 20, 2024  on Shopify

Customer service is on top and it's free so what are you waiting for?

Journey to zen

Oct 20, 2024  on Shopify

Brilliant so far

Lust Haircare

Oct 20, 2024  on Shopify

Fantastic service from Sam @ TYDAL! If you're a Kiwi or from Aus, you'll appreciate the casual and clear communication that can be harder when dealing with foreign third-party apps. Great app and we so appreciate it being made available for free.

Holistic Llama

Oct 20, 2024  on Shopify

So Far So Good. The system is easy to use, and my experience with regard to the customer support has proven very good. They are quick to respond, and matters get delt with swiftly. I was assisted by Sam ( he has been a great help ).

Anime Otaku

Oct 20, 2024  on Shopify

Sam at Tydal Review App is amazing! He provided exceptional customer service, was quick to respond, and helped me solve my issue with ease. Highly recommend working with him for a smooth experience!

Racine Bouclée

Oct 20, 2024  on Shopify

5/5 and the service is great

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