Rivo Reviews App Review: Features, Pros & Cons for Shopify

Name: TYDAL Product Reviews App
Brand: TYDAL
SKU: shopify-rivo-reviews-app-by-tydal
Rating: 4.9 (2515 reviews)

Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,515)

Overall rating

4.9

5

2,268
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

taraspillers

May 31, 2025 on Shopify

Sam went above and beyond to help me! Walked me through the steps I needed and even provided visuals! That is such a big deal as I am more of a visual learner! Great customer service from a great app!

The Banned Book Shop

May 31, 2025 on Shopify

The Queen's Magnet

May 30, 2025 on Shopify

This is a great app to add to your store! The automated emails have been extremely helpful and saved me so much time. Their customer service has been quick and top notch (Thanks Sam!)

Cradle & Thread

May 28, 2025 on Shopify

The chat service on Tydal was great - representative (Sam) was helpful, supportive and made other great suggestions. Thank you.

My Store

May 28, 2025 on Shopify

Sam has helped me. He has went above and beyond with trying to help me with my store I am new to all of this he was kind and very helpful.

Nutrition Authority