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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Foresta

Oct 25, 2024  on Shopify

Adrian help me with my doubts. He was clear and gentle.

Vero Leathers

Oct 25, 2024  on Shopify

Mi tienda

Oct 25, 2024  on Shopify

Fabolous¡

Richard Moonstreet Ceramics

Oct 25, 2024  on Shopify

Nice app, thanks Sam for helping me set it up

La Chambre Rouge

Oct 25, 2024  on Shopify

Sam was super helpful and friendly. He linked my store in no time and offered some useful tips while doing so. Your support is excellent.

Zenffuser

Oct 25, 2024  on Shopify

Det er en super god app til at vise anmeldelser. Sam fra support var sød til at hjælpe med!

Cocolychee

Oct 24, 2024  on Shopify

Great service and product support. Looking forward to the Ai integration in the future. Jaime and Sam both helped a lot.

Pulse Shop

Oct 24, 2024  on Shopify

Adrian was very helpful and patient, and solved perfectly my problem!

Magnetic Prints Shop

Oct 24, 2024  on Shopify

So far so good! Support is extremely quick and helpful.

Dolsché Australia

Oct 24, 2024  on Shopify

Sam is really helpful, thanks Sam!

The Eucalyptus House

Oct 24, 2024  on Shopify

I am currently developing a new website on Shopify and TYDAL stood out to me. Sam in support was such a great help when asked questions. I cannot wait for The Eucalyptus House to start receiving reviews for our products. Thanks again Sam

Vacenzo

Oct 24, 2024  on Shopify

Jamie was extremely friendly and helpful. Thank you for solving my issues and even giving extra tips!

Vemovit

Oct 24, 2024  on Shopify

Perfect app with perfect support!!!!!!!!!! Everything is free and works very well!

KC Capital Retail Galleria

Oct 24, 2024  on Shopify

Tydal is wonderful. Jamie helped get me going and even made a suggestion to help me manage my page. Awesome customer service and appreciation! Thanks again Jamie, and Tydal.

Majestic Gang Shop

Oct 24, 2024  on Shopify

Just got the app, but the customer service already makes me eager to use it and has accommodated swiftly and in every I've needed thus far. Looking forward to using it more.

JET DTF

Oct 24, 2024  on Shopify

The customer service was excellent and very quick to help. It's a perfect team and a great application.

Studio 36

Oct 24, 2024  on Shopify

I love that once you get it sorted out - it's automatic. Adrian was very helpufl with me today on chat support. Thank you!

Tahadi Jewellery

Oct 23, 2024  on Shopify

Adrian was quick to response and helped in setting up the app. Thank you

Elite Feels

Oct 23, 2024  on Shopify

Jamie, is just great. Quick response to the request to remove the branding and was also immediately helped with a CSS code to adjust the padding of the app to fit my webstores settings. 100% recommended.

Mini Moments Label

Oct 23, 2024  on Shopify

Great tool and the best customer service! Very attentive and really patient. Thanks for the great work guys :)

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