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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Idee Pure

Oct 27, 2024  on Shopify

Jamie from customer service is very helpful and gave me lots of tips and info on how to install the app properly. Very quick and looks great on the product pages. I recommend !

SnickerCat

Oct 27, 2024  on Shopify

Great customer service!

dattelmond KLG

Oct 27, 2024  on Shopify

I'm still new to this app, but it's been working great and Adrian from the support team has been more than helpful!

Cabananana

Oct 27, 2024  on Shopify

I first came across TYDAL while researching how to add product reviews to my Shopify store on YouTube. The content creator mentioned how user-friendly TYDAL is, so I decided to try it. The functionality truly lives up to the promise—it's incredibly easy to use! As a small store owner, I appreciated the initial setup being free, which helps me keep costs low while still maintaining a professional look for my business

Nature's Crib

Oct 26, 2024  on Shopify

Great customer service!

a tired robot

Oct 26, 2024  on Shopify

Nexus Global Ventures

Oct 26, 2024  on Shopify

Best free app for reviews with easy setup and stellar customer service. Shoutout to Sam!

RugWorld

Oct 26, 2024  on Shopify

Excellent application and even more excellent technical service, Sam was the best.

VASUKI

Oct 26, 2024  on Shopify

Brantley Cordelia

Oct 26, 2024  on Shopify

Overall Great experience with the App, Adrian from the support team was very helpful and efficient.

My Store

Oct 26, 2024  on Shopify

Amazing support team!

VIP Essentials Soaps & Candles

Oct 26, 2024  on Shopify

This isn’t my first review app I have used, but so far it does exactly what I need for a small business. I can’t yet afford the costly apps with all the bells and whistles, but this one hits the mark. It’s straightforward and reliable, and I’m more than happy with it. Plus, their support team is prompt, friendly, and super helpful

recoverysupps.com

Oct 26, 2024  on Shopify

Jamie was phenomenal, and got me set up with the app thx

美穂の手作りネイルチップ

Oct 26, 2024  on Shopify

free,lets me change the text。would be nice to be able to customize some of the text input as well,great support

glitch.mov

Oct 26, 2024  on Shopify

Instant customer service response, fast setup, beautiful!

4 Grains And Stain

Oct 26, 2024  on Shopify

The support was quick and professional.

Willow Lane Co

Oct 26, 2024  on Shopify

Easy for my customers to use. I found it easy to customize to match my website and appreciated the option of removing the app branding. The creator is very helpful.

STYLEE DZ

Oct 26, 2024  on Shopify

i just downloaded the app . it looks amazing . with a wonderful support team to help you setup the app on your store .. you must have too

EzyNails

Oct 25, 2024  on Shopify

Easy to setup and really helpful support team.

Jaylon's Oils and More

Oct 25, 2024  on Shopify

Good so far.

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