Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating

4.9

5

2,284
4

58
3

4
2

2
1

16

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Avenueparis

Nov 11, 2024 on Shopify

I’ve had a great experience with the app t’s user-friendly, smooth, and offers all the features I need to make the most of my experience. Navigating through options is intuitive, and I really appreciate the level of detail and quality of design that’s gone into it. Special shoutout to Sam from the support team! Sam was incredibly helpful and attentive, quickly addressing my questions and making sure I felt supported throughout. Knowing there’s a knowledgeable team ready to assist really makes a difference. Thank you for the great service!

PrimeMove™

Nov 11, 2024 on Shopify

Jamie was really good and help me a lot! now lets see how its work

Family Shopolf

Nov 10, 2024 on Shopify

A very interesting application, easy to set up and well integrated into the store theme. The support service responds promptly and professionally.

LookA YoU

Nov 10, 2024 on Shopify

Friendly and very easy and convenient. Thank you

Sculte®

Nov 10, 2024 on Shopify

Really useful and functional application, the after-sales service is incredibly efficient and responsive, it's really rare to find people like that! I can only recommend it, and thanks again to the support team for helping me set up my store!

Littlekings & co

Nov 10, 2024 on Shopify

I’ve had a fantastic experience with Tydal Reviews! The app is easy to use and integrates seamlessly into my store. Jamie provided exceptional support, helping me set everything up and answering all my questions quickly and efficiently. Highly recommend both the app and Jamie’s customer service — they’ve been incredibly helpful!

INB4

Nov 10, 2024 on Shopify

Amazing support, really excited to use this

Glow Girl

Nov 10, 2024 on Shopify

Just installed it and still setting it up, but I had some questions so I sent a message in the chat, not expecting a reply because it was 10pm, but someone replied and the customer service has been great so far!

Diprovix

Nov 10, 2024 on Shopify

an absolutely loving team!! Sam was a great help.

SHIINU

Nov 10, 2024 on Shopify

Just installed the app and got immediately a VIP treatment. LOVE IT! :D Thankyou! A good and friendly customer service support is such a big pro for me. I'm discovering the app further now. So far happy with it!

Kathiana Cardona Store

Nov 10, 2024 on Shopify

Scallywags

Nov 10, 2024 on Shopify

Easy to use, great design and the tech support is amazing!

Rugarama

Nov 10, 2024 on Shopify

Great app. Very easy to use. And support team is awesome, especially Sam.

FairBrands

Nov 10, 2024 on Shopify

It's free and very easy to set up. The team was very helpful when I reached out to them.

Alcon Brake Kits

Nov 10, 2024 on Shopify

Still learning about the app - but the support from Sam through chat was above and beyond all my expectations. If the experience with him was anything like how this app operates - we're sold!

JB Variety Plus

Nov 09, 2024 on Shopify

Perfect app easy to use and the best customer service ever

MigraineMarvel

Nov 09, 2024 on Shopify

Amazing app with a lot of great free features, shout out to Sam from the support, he was very helpful

Gâscanul Kisky

Nov 09, 2024 on Shopify

Harperbury

Nov 09, 2024 on Shopify

A brilliant, free review app. It does everything a paid app does. Thanks to Sam from the support team in helping me set everything up :)

Artisanat de Tante A

Nov 09, 2024 on Shopify

So far, so good! I got support from Sam. Keep this guy around! He answered what I needed to know and tossed in a suggestion. And here I go! This app is not too shabby at all!