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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Kitje Jewelry

Oct 28, 2024  on Shopify

Fast, efficient and productive

My Store

Oct 28, 2024  on Shopify

Still to use it. But CS was excellent.

Meine-Nahrungsergaenzung.de

Oct 28, 2024  on Shopify

Psychedelic Voyager

Oct 28, 2024  on Shopify

I have been looking for a review app, because my budget is super tight because my shop is so new, I needed to find something free. This TYDAL review app is impressive and ticked all the boxes. The app was the easiest thing to set up, it took minutes. I often get confused with setting up apps and worry that I will get it so wrong, this app was super easy, and very quick. I also love that people who have brought from me in person can leave reviews to. Thank you so much TYDAL for making this so easy. Excellent support to on the quick response chat. top notch highly recommend.

fYRA Collective

Oct 28, 2024  on Shopify

Quick and helpful customer support, many options to customize the layout.

Freya handmade with Kärlek

Oct 28, 2024  on Shopify

Desirables

Oct 28, 2024  on Shopify

This app has done everything for me for free! It was great service for me personally I would recommend it to you too!

Shopperz.SPOT

Oct 28, 2024  on Shopify

Great

Celia's Clips

Oct 28, 2024  on Shopify

BEAUTY4BODIES BOUTIQUE

Oct 27, 2024  on Shopify

Jaime was super helpful today when I just downloaded this feature for my site! Shout out to the team

LIPS SO LUSCIOUS

Oct 27, 2024  on Shopify

amazinggg, so helpful!

Joyshairtherapy

Oct 27, 2024  on Shopify

I was a bit confused because I am new with my store and I was helped and even given pointers on how to better my online store. Jamie was who helped me, and it was such a pleasure. I do appreciate the help! It was very quick help and informative

Wandering Fox

Oct 27, 2024  on Shopify

Great app, I love that I can set my brand colors on it and TYDAL's assistant, Jamie, was an amazing help

TRIBLIGHT

Oct 27, 2024  on Shopify

I thank Jamie for his responsiveness, his kindness and his advice for the launch of my e-commerce site, I look forward to discovering the advantages that this app will bring me.

The Worn Gallery

Oct 27, 2024  on Shopify

Just set the app up, seem pretty good so far, but time will tell. Super simple setup and good customization. Jamie from the support team is AMAZING! So great working with her and she was really helpful and quick!

Dan's Reef World

Oct 27, 2024  on Shopify

Great support and implementation experience.

Prestige Plates

Oct 27, 2024  on Shopify

would highly recommend this app. best customer service!

JDPDC

Oct 27, 2024  on Shopify

Future Wellness Library

Oct 27, 2024  on Shopify

Customer service was flawless! Very fast and helpful! One of the best apps out there!

Coutura House of Fashion

Oct 27, 2024  on Shopify

Dear TYDAL, My experience with TYDAL was great but I did need some help. Sam was extremely helpful and simplified the process even further. Perfect with those with little or no experience with IT like me. Ligaya

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