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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Cup-Holster

Oct 29, 2024  on Shopify

The support team on this app has been shockingly helpful. I've not gotten to test the app itself yet as much as I'd like to to give a comprehensive review, but if its anywhere near as good as their support team I find it hard to believe it'll be bad.

PlumOnyx

Oct 29, 2024  on Shopify

Great Customer Service from Jamie. Went over and beyond!

Sign Me Up

Oct 29, 2024  on Shopify

I asked for my store to be verified and it was done in less than a minute. Very efficient :]

Allbouthue

Oct 29, 2024  on Shopify

Sam is great! Thanks so much!!

PeTPety

Oct 29, 2024  on Shopify

Good

Brevalo

Oct 29, 2024  on Shopify

GUL CHEEN

Oct 29, 2024  on Shopify

Hey guys to be honest, just click and download it, Because the support and the app both of them are beyond expectation.

EnchantedLakesCo

Oct 29, 2024  on Shopify

Jamie was so helpful in helping me set up the TYDAL review app! She was very informative and gave me links to additional instruction pages. I felt like she truly cared about my website and even gave me additional tips on how to improve. I am so impressed by their customer service!

51andmore.com

Oct 29, 2024  on Shopify

Easy to use and very flexible. Had some stupid questions -> Support solved it immediately. Very happy about it!

Synergy Massage & Spa

Oct 29, 2024  on Shopify

Excellent prompt service. Friendly team members.

Grand Cru Atelier

Oct 29, 2024  on Shopify

Great service

Virtual Wisdom

Oct 29, 2024  on Shopify

The customer service at TYDAL was excellent, and you don't find that very often these days. Everything was verified and set up quick. I would recommend them to anyone with a store on Shopify.

Women´s™

Oct 29, 2024  on Shopify

Everything was very useful, and Jamie's customer service was quite fast.

Shop Wiech's Barossa Egg Noodles

Oct 28, 2024  on Shopify

Ebisu Life Store | Willowbrook Mall

Oct 28, 2024  on Shopify

Helpful service, Jamie solved my problem and gave some useful suggestions too

MosaicMacros

Oct 28, 2024  on Shopify

My Store

Oct 28, 2024  on Shopify

exelelnte, jeime muy buena manera de dar soporte

Style Gear Store

Oct 28, 2024  on Shopify

such a great support provided by jamie, I am very satisfied by the service. really great.

Tulilux

Oct 28, 2024  on Shopify

El chat de la app es muy buena, me respondieron muy rapido y todo es GRATIS. In english=The app chat is very good, they responded very quickly and everything is FREE

Zayfi's Attire

Oct 28, 2024  on Shopify

Sam has been an absolute lifesaver and truly the hero of the Tydal team. The support and help they provided in adding reviews to my store and seamlessly integrating them with liquid code was beyond incredible. Honestly, no one else in the world could have done it like Sam. The level of dedication and expertise is unmatched.

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