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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Happy Origin

Nov 02, 2024  on Shopify

Great and easy to use. Very helpful support!

astraea goods

Nov 02, 2024  on Shopify

still getting started with this app, but the customer service has been so fantastic already while i'm figuring everything out!! Jamie was absolutely wonderful and incredibly helpful.

OPTILOOK

Nov 02, 2024  on Shopify

This app is really useful and it encourages people to convert, the guys behind this app are so loyal. RECOMMENDED!

Derma Hubb Clinic

Nov 02, 2024  on Shopify

SimpelComfort

Nov 02, 2024  on Shopify

Sam from Tydal Reviews went above and beyond to help me get my store set up. Not only did he verify my store, but he also gave helpful advice on things I missed, even beyond their service—all for free! His support and attention to detail truly show his dedication to helping clients succeed. Honestly, it feels like I should be paying for the level of help he provided. Big thanks to Sam and Tydal for their outstanding customer service!

Squares Bakery

Nov 01, 2024  on Shopify

Sam was an amazing help!

Seek & Save

Nov 01, 2024  on Shopify

great support that was fast and helped with what I needed right away!

Razzier

Nov 01, 2024  on Shopify

Great support

Khun Prema

Nov 01, 2024  on Shopify

Really nice and easy to set up

ATLAPET

Nov 01, 2024  on Shopify

facile da utilizzare,servizio assistenza ottimo.Il programma è molto intuitivo e faciel da personalizzare,per lo piu' è gratuito

Reg Morgan Designs

Oct 31, 2024  on Shopify

It is my first day using the app and I'm excited to see how this will work! Great customer service which makes me more excited to dive in.

Southern Heart Creations

Oct 31, 2024  on Shopify

Jamie was very helpful and even gave me some extra tips to make my shop look and function even better! Thanks Jamie!

Paul Janzen

Oct 31, 2024  on Shopify

It is an amazing app, I can definitely recommend it. Also the support I got from Jamie during the setup of this app was just awesome. I used the chat for support and I got a reply within seconds and all that I could not solve Jamie just solved within minutes. Thanks a lot!

Simplified Mom

Oct 31, 2024  on Shopify

They are so helpful! I needed help and they went above & beyond to help me!

Oregon Lure

Oct 31, 2024  on Shopify

The app is easy to use and user support is simple and easy.

OFFERTITA™

Oct 31, 2024  on Shopify

5 stars, really helpfull

Torben Mayer

Oct 30, 2024  on Shopify

Works like a charm, easy to setup and easy to use. Can't wait to get the reviews in! Greatly customizable as well! During setup I needed some support, and it was blazing fast, and Jamie has been an absolute treat at - what was for me - the middle of the night. Amazing support!

Charged Up

Oct 30, 2024  on Shopify

I just went through the unbranding process; it was straightforward and quick. Thank you

Level Amsterdam

Oct 30, 2024  on Shopify

Anchored Music

Oct 30, 2024  on Shopify

Im loving this app so far! Works great and their support is awesome too. Talked to Sam over there and he was extremely kind and helpful.

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