Rivo Reviews App Review: Features, Pros & Cons for Shopify

Name: TYDAL Product Reviews App
Brand: TYDAL
SKU: shopify-rivo-reviews-app-by-tydal
Rating: 4.9 (4479 reviews)

Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating

4.9

5

2,097
4

54
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Sundance Farm & Ranch

Nov 04, 2024 on Shopify

Perfect. Jamie was absolutely incredible. She should be a C-Level team member! Thank you again Tydal and Jamie for your help. Looking forward to receiving some great reviews!

And Feelings Store

Nov 04, 2024 on Shopify

Great experience, easy to set up thanks to the help of Jamie, she helped verifying the store and giving extra benefits and tips. I recommend

Rooted Traditions Co

Nov 04, 2024 on Shopify

Quick response and did even more than I asked for!

Layra creations

Nov 04, 2024 on Shopify

Onbaby

Nov 04, 2024 on Shopify

Studio Znak

Nov 04, 2024 on Shopify

Sam was really helpful and kind. He answered quickly and tried to help me just as quickly. It's really cool, the guys are working on their program and I hope to see even more cool and iterative chips in the future. Thanks !

Creative Energy Candles

Nov 03, 2024 on Shopify

Awesome app and excellent customer service Jamie was the best!

CakeIt Fresh

Nov 03, 2024 on Shopify

So very helpful, caring and personable! Would definitely be recommending

POOLALA

Nov 03, 2024 on Shopify

Perfect and fast!

Pugtuá

Nov 03, 2024 on Shopify

The support chat is excellent, they respond super fast, I have high expectations about the app

Glam&Go Norway

Nov 03, 2024 on Shopify

I just install it and had a great help and support from Sam. Thanks a lot!

Nomadic Outdoors

Nov 03, 2024 on Shopify

So far I'm liking this app. The support team has been super helpful (Sam) and I'm happy with Tydal.

Eleglow Studio

Nov 03, 2024 on Shopify

Greatly recommend! the team is really helpful and reply quick. the app it self is super easy to use as well.

Moti Beauty

Nov 03, 2024 on Shopify

Best Suport!

FunctionUpp

Nov 03, 2024 on Shopify

Customer service was really good!

KamaSarah

Nov 03, 2024 on Shopify

I am thoroughly impressed with Tydal's review app and their exceptional customer service! Jamie provided outstanding support throughout the setup process, guiding me with incredible attention to detail and responsiveness. She not only addressed my main concerns quickly but also offered valuable insights to enhance my store’s appearance and functionality. Her expertise and commitment to ensuring my store’s success truly went above and beyond. I highly recommend Tydal to anyone looking to boost their store’s credibility with customer reviews – and if you have the pleasure of working with Jamie, consider yourself in excellent hands!

Homes Bright UK

Nov 03, 2024 on Shopify

Fantastic app!! Jamie is so professional and helpful. 5 Star App and Service

Wish IO Beauty

Nov 03, 2024 on Shopify

Jamie on Tydal is very responsive and helpful.Thank you for the wonderful service and looking forward to keep working with this wonderful features app

Joy Garden

Nov 03, 2024 on Shopify

Nice service

EcofashionShop

Nov 03, 2024 on Shopify

Quick and efficient support! The team, especially Adrian, are responsive and helpful, making setup and troubleshooting easy. Highly recommend for anyone looking for a seamless experience and attentive assistance.