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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

KaveySafe

Nov 06, 2024  on Shopify

Tech Lovers Market

Nov 05, 2024  on Shopify

excellent app and great support from Jamie, much appreciated.

Derma Edge

Nov 05, 2024  on Shopify

Super awesome app! Easy to work with and the customer service is exceptional! Thank you!

Secretservice

Nov 05, 2024  on Shopify

Best app for your Shopify store excellent customer service ❤️

the 631 Gallery

Nov 05, 2024  on Shopify

so far so good Sam was of great help this morning with the suggestions and tips she provided, great customer service

Elleomental

Nov 05, 2024  on Shopify

These guys will not only help you with your problem, but also look at your site and come with recommendations on what will help. I was genuinely baffled that they would be doing add-on things without charging, and they have gotten a loyal customer in me.

SpeedDream™

Nov 05, 2024  on Shopify

Jamie is very nice and helpful!

WEIRDPPL Brand

Nov 04, 2024  on Shopify

Sam helped very much and did it in less than 5 minutes. Very appreciative

ORZEL EBIKE

Nov 04, 2024  on Shopify

Very attentive service, very helpful application, I will recommend it to friends.

SERVOXY INC

Nov 04, 2024  on Shopify

Great customer service and very easy to work with.

True Cases

Nov 04, 2024  on Shopify

So far so good.

cuteenlight

Nov 04, 2024  on Shopify

perfect

12 Parsecs Designs

Nov 04, 2024  on Shopify

So far so good. Would love the possibility of adding individual reviews manually. Jamie was very excellent with helping me out when I needed help with setting up and verifying my account. Great job Jamie!

Contrareembolso Express

Nov 04, 2024  on Shopify

Aplicacion gratuita con un gran soporte, Sam es una maquina, me ha ayudado con mucha paciencia!!!!

My Tisse

Nov 04, 2024  on Shopify

great

Angel Hair & Beauty Supplies Ltd

Nov 04, 2024  on Shopify

Always on hand to help no matter how small and easy the issue is!

Metal Garden Screen

Nov 04, 2024  on Shopify

Great Customer support from Adrian! I highly recommend

Feathers and Stone

Nov 04, 2024  on Shopify

Wow! Amazing customer service. Sam was super helpful, so fast and went the extra mile. Thank you so much. Love this app.

Météorite’s Health®

Nov 04, 2024  on Shopify

Excelente aplicación para gestionar reseñas en nuestra tienda Shopify. Fácil de usar, personalizable y realmente útil para mostrar la opinión de nuestros clientes de forma atractiva. La integración fue rápida, y Jamie brindó una atención al cliente súper eficiente y amable. ¡La recomiendo al 100%!

CA Ticaret

Nov 04, 2024  on Shopify

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