Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,267)

Overall rating

4.9

5

1,907
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Eucalyptus House

Oct 24, 2024 on Shopify

I am currently developing a new website on Shopify and TYDAL stood out to me. Sam in support was such a great help when asked questions. I cannot wait for The Eucalyptus House to start receiving reviews for our products. Thanks again Sam

Vacenzo

Oct 24, 2024 on Shopify

Jamie was extremely friendly and helpful. Thank you for solving my issues and even giving extra tips!

Vemovit

Oct 24, 2024 on Shopify

Perfect app with perfect support!!!!!!!!!! Everything is free and works very well!

KC Capital Retail Galleria

Oct 24, 2024 on Shopify

Tydal is wonderful. Jamie helped get me going and even made a suggestion to help me manage my page. Awesome customer service and appreciation! Thanks again Jamie, and Tydal.

Majestic Gang Shop

Oct 24, 2024 on Shopify

Just got the app, but the customer service already makes me eager to use it and has accommodated swiftly and in every I've needed thus far. Looking forward to using it more.

JET DTF

Oct 24, 2024 on Shopify

The customer service was excellent and very quick to help. It's a perfect team and a great application.

Studio 36

Oct 24, 2024 on Shopify

I love that once you get it sorted out - it's automatic. Adrian was very helpufl with me today on chat support. Thank you!

Tahadi Jewellery

Oct 23, 2024 on Shopify

Adrian was quick to response and helped in setting up the app. Thank you

Elite Feels

Oct 23, 2024 on Shopify

Jamie, is just great. Quick response to the request to remove the branding and was also immediately helped with a CSS code to adjust the padding of the app to fit my webstores settings. 100% recommended.

Mini Moments Label

Oct 23, 2024 on Shopify

Great tool and the best customer service! Very attentive and really patient. Thanks for the great work guys :)

Glagil

Oct 23, 2024 on Shopify

amazing customer service ( Adrian ), Thank you

Flikkr

Oct 23, 2024 on Shopify

Customer service (Sam in particular) is great :)

Vertical Speed

Oct 23, 2024 on Shopify

Super easy to set up and friendly staff.

Abaco

Oct 23, 2024 on Shopify

Starkey Outdoor

Oct 23, 2024 on Shopify

Holabella

Oct 23, 2024 on Shopify

Jamie Support was absolutely fantastic! From the moment I reached out, they were quick to respond, incredibly helpful, and genuinely invested in resolving my issue. Jamie went above and beyond, providing clear and concise instructions while maintaining a friendly and professional attitude throughout the process. Their dedication and patience made the experience seamless, and I couldn’t have asked for better service. Tydal is lucky to have such a stellar support team member. Thank you, Jamie!

Black Rose Occult & Apothecary

Oct 23, 2024 on Shopify

Super easy to use, also support team is very quick and responsive!

Nylosi Organics

Oct 21, 2024 on Shopify

Great apps that are easy to use, plus great customer service!

CashualTEE Kreations

Oct 21, 2024 on Shopify

I would recommend TYDAL for your review manager. Customer service representatives (SAM) will resolve any issues you have pronto.

9 Lives

Oct 21, 2024 on Shopify