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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Fingrella

Jun 07, 2025  on Shopify

nice app for reviews only

The Putter Shop

Jun 06, 2025  on Shopify

TYDAL is awesome! Definitely the way to go with reviews for your site.

glory james

Jun 06, 2025  on Shopify

Parakh Beauty

Jun 06, 2025  on Shopify

Sam from the support team was so amazing. His response time was phenomenal and he gave great feedback and suggestions to help my shopify store run smoothly. The app was easy to install and I cannot wait to see my business grow with the help of TYDAL. Thank you again Sam for the support and professionalism!

Monk Blessed

Jun 05, 2025  on Shopify

Appreciate Jamie's help

UNION CART

Jun 05, 2025  on Shopify

I'm highly impressed with this application. The customer support is prompt and very helpful whenever any issue arises. I was facing some issues while using the application, but Mr. Sam provided me with clear and effective guidance. He patiently explained everything to me step by step, ensuring that I understood the process. Thanks to his support, everything is working smoothly now. I truly appreciate the excellent customer service.

FlexoraFit

Jun 05, 2025  on Shopify

I'm truly impressed with the Tydal Reviews app! It's clean, easy to use, and does exactly what I need to build trust with my customers. The admin support is also outstanding responsive, helpful, and genuinely invested in helping your store succeed. Highly recommended for any Shopify store looking for a free and powerful review solution. Thank you, Tydal team

Su-SoulRise

Jun 04, 2025  on Shopify

Thank Sam for his help, he is patient and careful!

printNspire

Jun 04, 2025  on Shopify

I had a fantastic experience with the Tydal support team, especially Jamie, who was very helpful and responsive. Jamie promptly verified my store and removed the “Powered by Tydal” branding on the widget for free, which was a great help! On top of that, Jamie unlocked additional features at no extra cost. The support was friendly, professional, and went above and beyond my expectations. Highly recommend Tydal and their support team for anyone looking to enhance their Shopify store experience!

Zoba Fuel

Jun 03, 2025  on Shopify

OK SNKRS

Jun 02, 2025  on Shopify

Simple, easy to operate, what is a good customer service attitude, strongly recommended

Spirit Gear Collective

Jun 02, 2025  on Shopify

The customer service exceeded my expectations. They were very helpful with getting me set up.

Auvrelle

Jun 01, 2025  on Shopify

Very helpful team, I requested for my brand to be verified and I didn't have to ask to remove the other features, which was really helpful. I strongly recommend TYDAL reviews, as it has great features as well as their outstanding support.

Elektrik Wheels

Jun 01, 2025  on Shopify

Excellent Support & Smooth Experience I had a great experience working with Adrian from the Tydal team. They were extremely helpful, knowledgeable, and patient throughout the setup process. Thanks to their support, everything was configured perfectly and much faster than I expected. It's rare to come across such dedicated assistance — truly appreciated! Highly recommend! Nita Sillona

taraspillers

May 31, 2025  on Shopify

Sam went above and beyond to help me! Walked me through the steps I needed and even provided visuals! That is such a big deal as I am more of a visual learner! Great customer service from a great app!

The Banned Book Shop

May 31, 2025  on Shopify

The Queen's Magnet

May 30, 2025  on Shopify

This is a great app to add to your store! The automated emails have been extremely helpful and saved me so much time. Their customer service has been quick and top notch (Thanks Sam!)

Cradle & Thread

May 28, 2025  on Shopify

The chat service on Tydal was great - representative (Sam) was helpful, supportive and made other great suggestions. Thank you.

My Store

May 28, 2025  on Shopify

Sam has helped me. He has went above and beyond with trying to help me with my store I am new to all of this he was kind and very helpful.

Nutrition Authority

May 28, 2025  on Shopify

incredibly easy to work with. VERY helpful and freindly.

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