Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,267)

Overall rating

4.9

5

1,907
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Grand Cru Atelier

Oct 29, 2024 on Shopify

Great service

Virtual Wisdom

Oct 29, 2024 on Shopify

The customer service at TYDAL was excellent, and you don't find that very often these days. Everything was verified and set up quick. I would recommend them to anyone with a store on Shopify.

Women´s™

Oct 29, 2024 on Shopify

Everything was very useful, and Jamie's customer service was quite fast.

Shop Wiech's Barossa Egg Noodles

Oct 28, 2024 on Shopify

Ebisu Life Store | Willowbrook Mall

Oct 28, 2024 on Shopify

Helpful service, Jamie solved my problem and gave some useful suggestions too

MosaicMacros

Oct 28, 2024 on Shopify

My Store

Oct 28, 2024 on Shopify

exelelnte, jeime muy buena manera de dar soporte

Style Gear Store

Oct 28, 2024 on Shopify

such a great support provided by jamie, I am very satisfied by the service. really great.

Tulilux

Oct 28, 2024 on Shopify

El chat de la app es muy buena, me respondieron muy rapido y todo es GRATIS. In english=The app chat is very good, they responded very quickly and everything is FREE

Zayfi's Attire

Oct 28, 2024 on Shopify

Sam has been an absolute lifesaver and truly the hero of the Tydal team. The support and help they provided in adding reviews to my store and seamlessly integrating them with liquid code was beyond incredible. Honestly, no one else in the world could have done it like Sam. The level of dedication and expertise is unmatched.

Kitje Jewelry

Oct 28, 2024 on Shopify

Fast, efficient and productive

My Store

Oct 28, 2024 on Shopify

Still to use it. But CS was excellent.

Meine-Nahrungsergaenzung.de

Oct 28, 2024 on Shopify

Psychedelic Voyager

Oct 28, 2024 on Shopify

I have been looking for a review app, because my budget is super tight because my shop is so new, I needed to find something free. This TYDAL review app is impressive and ticked all the boxes. The app was the easiest thing to set up, it took minutes. I often get confused with setting up apps and worry that I will get it so wrong, this app was super easy, and very quick. I also love that people who have brought from me in person can leave reviews to. Thank you so much TYDAL for making this so easy. Excellent support to on the quick response chat. top notch highly recommend.

fYRA Collective

Oct 28, 2024 on Shopify

Quick and helpful customer support, many options to customize the layout.

Freya handmade with Kärlek

Oct 28, 2024 on Shopify

Desirables

Oct 28, 2024 on Shopify

This app has done everything for me for free! It was great service for me personally I would recommend it to you too!

Shopperz.SPOT

Oct 28, 2024 on Shopify

Great

Celia's Clips

Oct 28, 2024 on Shopify

BEAUTY4BODIES BOUTIQUE

Oct 27, 2024 on Shopify

Jaime was super helpful today when I just downloaded this feature for my site! Shout out to the team