Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,267)

Overall rating

4.9

5

1,907
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Distilled Scent Studios

Oct 30, 2024 on Shopify

Super easy setup for beginners looking to configure a review process. There are also some hidden gems to find in settings and configurations. Looking forward to generating business with TYDAL Reviews.

CALWAIN ENTERPRISES

Oct 29, 2024 on Shopify

Setting up was quick and easy, and we've loved seeing the great feedback from our customers! Several have even mentioned how the reviews are grabbing their attention. Sam from TYDAL support was fantastic in helping us remove our watermark and set up our emails seamlessly. We highly recommend TYDAL to anyone in need of a reliable review app!

Viral Place

Oct 29, 2024 on Shopify

It was good

CoverUp

Oct 29, 2024 on Shopify

My experience with TYDAL's Product Reviews App was great. The setup process was straightforward, and their customer support is top-of-the-line. The team member that I interacted with was Sam. He helped me remove the TYDAL branding from my store. He was kind, straightforward, and accommodating. I highly recommend TYDAL for your customer reviews and for those who truly value customer service.

Jadevery

Oct 29, 2024 on Shopify

Jamie was super helpful! She answered all my questions, and she was courteous and professional. Excellent customer service.

Concealing Coloration

Oct 29, 2024 on Shopify

As a design oriented store, Tydal fits right in.

BreezeNeck

Oct 29, 2024 on Shopify

Hands Off Beauty

Oct 29, 2024 on Shopify

Was easy to install and customer service is great. Jamie was really nice and helpful.

Pellegrina

Oct 29, 2024 on Shopify

Technicolour Corner

Oct 29, 2024 on Shopify

lovely to chat so very friendly

Cup-Holster

Oct 29, 2024 on Shopify

The support team on this app has been shockingly helpful. I've not gotten to test the app itself yet as much as I'd like to to give a comprehensive review, but if its anywhere near as good as their support team I find it hard to believe it'll be bad.

PlumOnyx

Oct 29, 2024 on Shopify

Great Customer Service from Jamie. Went over and beyond!

Sign Me Up

Oct 29, 2024 on Shopify

I asked for my store to be verified and it was done in less than a minute. Very efficient :]

Allbouthue

Oct 29, 2024 on Shopify

Sam is great! Thanks so much!!

PeTPety

Oct 29, 2024 on Shopify

Good

Brevalo

Oct 29, 2024 on Shopify

GUL CHEEN

Oct 29, 2024 on Shopify

Hey guys to be honest, just click and download it, Because the support and the app both of them are beyond expectation.

EnchantedLakesCo

Oct 29, 2024 on Shopify

Jamie was so helpful in helping me set up the TYDAL review app! She was very informative and gave me links to additional instruction pages. I felt like she truly cared about my website and even gave me additional tips on how to improve. I am so impressed by their customer service!

51andmore.com

Oct 29, 2024 on Shopify

Easy to use and very flexible. Had some stupid questions -> Support solved it immediately. Very happy about it!

Synergy Massage & Spa

Oct 29, 2024 on Shopify

Excellent prompt service. Friendly team members.