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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Nen

Nov 22, 2024  on Shopify

VALERO

Nov 22, 2024  on Shopify

Fast Response

Luxime

Nov 22, 2024  on Shopify

One of the best review apps for Shopify

Pilasio

Nov 22, 2024  on Shopify

Its a good App for shopify store!

Merryn Apparels

Nov 22, 2024  on Shopify

This app is really great and the customer support is really fast! Their customer support I just received was amazing

Tickle Tribe

Nov 22, 2024  on Shopify

Sam was very helpful during setting up and also pointed out areas for improvement that would have gone unnoticed

Naxora

Nov 22, 2024  on Shopify

This is an amazing app that functions so well and the man who guided me through the process, Sam, was so kind and helpful.

Sweet Home Miniature - Shop by Kindberg

Nov 22, 2024  on Shopify

Easy. Kind and helpful. Good experience. Thank you

BAANI PRO

Nov 22, 2024  on Shopify

thanks TYDAL to give good services and support for free

Gym Gurus Apparel

Nov 22, 2024  on Shopify

Sam was great! Assisted with my issue with ease.

Graceful Nights

Nov 22, 2024  on Shopify

Honey & Co

Nov 22, 2024  on Shopify

Excellent service from Sam this evening. I downloaded an app for reviews from another provider and could not get it to work, so I uninstalled it. I downloaded Tydal, and straight away, Sam was there on chat asking if I needed any help. I struggle with the background stuff so this was perfect assistance for me. Sam is very attentive and knows exactly what needs to be done for the App to run smoothly. Thank you.

Kolorky

Nov 21, 2024  on Shopify

Great app! Very simple settings and customer support are so helpful! Thank you very much.

BreathGivers

Nov 21, 2024  on Shopify

The app is very nice and easy to use. Sam from the support team helped me a lot! Definitely recommend.

Lldanduno

Nov 21, 2024  on Shopify

Good app, great on time customer service, Sam is very helpful, recommend!

StyleKartPro

Nov 21, 2024  on Shopify

super cool support team, especially Sam, problem resolved very quickly.

The Skincare Edit India

Nov 21, 2024  on Shopify

Great app for publishing reviews! Sam is a star! He solved my queries instantly and made changes for me when I couldn't!

BitBoy™

Nov 21, 2024  on Shopify

wonderful app with stellar support

Vision4You

Nov 21, 2024  on Shopify

Very good support, Sam it's awesome.

Kleines Mau

Nov 21, 2024  on Shopify

Nice and instant customer service. Sam was very helpful

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