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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Mocket

Nov 26, 2024  on Shopify

Free and usefull, tanks to Sam from support team

Bend The Line Studio

Nov 26, 2024  on Shopify

Adrian helped with everything I needed. Great service.

SneakPure

Nov 26, 2024  on Shopify

Application fluide et personnalisable. Pas de perte de vitesse. Pour le moment c'est un sans faute

Mortals

Nov 25, 2024  on Shopify

love this app!!! so great and support is amazing. So glad I found this!!

LetterArt.com

Nov 25, 2024  on Shopify

Great app! Very helpful customer service!

My Store

Nov 25, 2024  on Shopify

Awesome App, Team is really supportive specially Sam, He solve all my issues and responded very Fast. Recommended App

EpicAnvil Merch

Nov 25, 2024  on Shopify

Nice app and support! Thank you, guys!

My Store

Nov 25, 2024  on Shopify

I love the product.

בילדאפורט-משחק הרכבה לילדים לפיתוח הדמיון והיצירתיות

Nov 25, 2024  on Shopify

Luna Llena Store

Nov 25, 2024  on Shopify

Amazing Experience with the support. Very quick, very nice. Awesome support from Adrian.

Harni Shop • ჰარნი შოფი

Nov 25, 2024  on Shopify

This app is a fantastic tool for collecting and showcasing customer reviews! The interface is incredibly user-friendly, and the automated review requests make the process seamless for both me and my customers. The ability to include photo and video reviews adds a personal touch that builds trust with new shoppers. Customization is simple and doesn’t require any coding skills, which is a huge plus. The setup was unbelievably quick—done in under five minutes! On top of that, their customer support team is top-notch, always ready to assist and resolve any issues promptly. Highly recommend this app to any merchant looking to enhance their store’s credibility!

James St Boutique

Nov 25, 2024  on Shopify

So far I have had a great experience. I have been using the discount pop-up on my site for some time now, they have added even more benefits with Rewards and Reviews. So very much looking forward to exploring it all.

Alpha K-Nine™

Nov 24, 2024  on Shopify

Support was very helpful

My Store

Nov 24, 2024  on Shopify

This is my first time using this App today, and it's already a Great Experience! The App also includes a Live Chat, with Real People! So, You Do Not Have To Deal With Robots or A.I. Lol. Also, the Team [Jamie], is Super Nice, Patient and Kind with you! There is nothing wrong I could say about this App. Super Great Quality, Completely FREE no monthly payments. Try it out, you may like it! ;)

FireHaus Supplements

Nov 24, 2024  on Shopify

Customer service has been awesome. Anytime I have a question they are able to answer it quickly and efficiently

Double W

Nov 24, 2024  on Shopify

Jamie provided amazing support! She was professional, patient, and quick to resolve my issue. I truly appreciate her help and dedication. Thank you!

Crows Perch Coffee

Nov 24, 2024  on Shopify

The setup was very nice and easy and the staff (especially Jamie) was excellent. Would recommend using this app in your store!

Soul Beadz and Bling

Nov 24, 2024  on Shopify

Jamie was wonderful in answering my questions and making suggestions to improve my site that she saw. Very quick and helpful. Setup of reviews has been easy. Thank you!!!!!!

MNE Waste Management

Nov 24, 2024  on Shopify

I recently encountered a frustrating issue where my product reviews weren't displaying correctly on my store. Thanks to the exceptional support from Jamie at Tydal Product Reviews, the problem was quickly resolved. Jamie not only fixed the issue but also took the initiative to customize the layout and positioning of the review section, significantly improving the overall look and feel of my online store. I'm incredibly impressed with the level of expertise and dedication provided by Tydal's Product Reviews support team. They truly went above and beyond to ensure a seamless experience.

Purely Femme

Nov 24, 2024  on Shopify

Jamie's such a nice person to help me guide through the app, and to talk about the app, it's awesome and free. totally recommended.

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