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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

HAIOOU

Dec 02, 2024  on Shopify

good

Marjo Candle

Dec 01, 2024  on Shopify

I just got the TYDAL app to get my reviews, Sam was fast and very helpful answering my question, I appreciate that!

My Store

Dec 01, 2024  on Shopify

Kilimanjaro fine craft

Nov 30, 2024  on Shopify

Great app.

SublimeWax

Nov 30, 2024  on Shopify

I just installed the app, and the support has been amazing! They are available to assist, which I really appreciate. I can't wait to see how it will benefit my store.

Skate of Matter LLC

Nov 30, 2024  on Shopify

Sam was incredibly friendly and quick to assist me in setting up the app for my store. I use this app with another Shopify store and I love how easy it is to setup, customize and use.

Drip SquadX

Nov 30, 2024  on Shopify

I just got it installed it through Sam and he had been an outstanding help. I am not good with technology and he went out of way to write code for me. Thanks a lot, this was a beyond expectation help from a free app! Will wait for your main page widget. That is important for cutomer to trust a new brand like mine..

Pessence

Nov 30, 2024  on Shopify

I had a great experience with the app! Sam responded to my inquiries quickly and was very helpful. The app offers so many options, making it definitely worth recommending. I highly suggest giving it a try!

My Store

Nov 30, 2024  on Shopify

Amazing support by Sam, the app is free as well, almost too good to be true :)

Minder

Nov 30, 2024  on Shopify

Amazing customer service, Adrien helped me out instantly!

Echo Outdoor Collective

Nov 29, 2024  on Shopify

Easy to setup and looking forward to using this app more to support my business.

MerlinaBar Chocolate | Chile

Nov 29, 2024  on Shopify

Amazing Customer Support!

Stridhan

Nov 29, 2024  on Shopify

The App is amazing. It gives you functionalities which other app charges. Adrian from Support team is fabalous. He provided the exceptional support.

KATVR

Nov 29, 2024  on Shopify

The support was excellent and solved my confusion well

House of 9

Nov 29, 2024  on Shopify

Great experience using Tydal

My Store

Nov 28, 2024  on Shopify

Very good

PURETREX

Nov 28, 2024  on Shopify

awesome best app for reviews

TU CORAJE

Nov 28, 2024  on Shopify

Hello Tydal Team! Jaime is kind and speedy with her service. I was not expecting Jaime to be so personal with the short time we spent chatting. Thank you for your help and verifying the shop!

Mamapick

Nov 28, 2024  on Shopify

good

FinnMarket

Nov 28, 2024  on Shopify

Very helpful Jamie assisted me professionally, I like definitely this app.

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