Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating

4.9

5

2,095
4

53
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Invocation

Dec 07, 2024 on Shopify

A really helpful app! The set-up is really straightforward and fuss-free and as someone who isn't a developer or experienced with website creation, it was still really easy. Shoutout to Jamie from the support team! Thanks so much for your help and advice to improve my website, I really appreciate it.

ÉCLAT SOIN

Dec 07, 2024 on Shopify

Fantastic app! Special thanks to Adrian from the support team, who was incredibly helpful and resolved all issues quickly and efficiently. Highly recommended!

Loomsona

Dec 07, 2024 on Shopify

Royal Mobisol

Dec 07, 2024 on Shopify

All Funda

Dec 07, 2024 on Shopify

very helpful customer service. guide and help you along the way of any issues. app looks really good. would recommend

Twirlinx

Dec 07, 2024 on Shopify

Works great!!

flexpillow - Das orthopädische Kissen

Dec 06, 2024 on Shopify

Super Support!

Top Kix

Dec 06, 2024 on Shopify

Great support!

Michela Bini Boutique

Dec 06, 2024 on Shopify

Anchora Cosmetics

Dec 06, 2024 on Shopify

Very helpful customer service from Jamie, she was very patient and helped me with my enquiries promptly and professionally, look forward to using the platform, Thank you again!

Club Factory

Dec 06, 2024 on Shopify

Great Assistance!

EVOGUE

Dec 06, 2024 on Shopify

I have just downloaded the app which is completely for free, perfect for beginners as I am. Also I didn't know how to set up the app and Jamie's team helped me to do so. They also enabled unlimited free emails for me. Fantastic customer service, very quick response.

LUMIERE PARIS

Dec 06, 2024 on Shopify

Jamie from support was incredibly helpful! They efficiently added all the reviews across every page and ensured everything was perfectly organized. They also went the extra mile to assist with removing the branding, making the process seamless and stress-free. Highly recommend their excellent support!

Mami Mogul Worldwide

Dec 05, 2024 on Shopify

Adrian was great! Very helpful. :)

Buddy's Cart

Dec 05, 2024 on Shopify

TYDAL makes sharing product reviews effortless! It has user-friendly design, quick review submission. A fantastic tool for anyone who values honest opinions and trusted recommendations.

Flikerzz

Dec 04, 2024 on Shopify

Sam was great Solved my query witht he speedy replies

ClassiqueNest

Dec 04, 2024 on Shopify

Customer service (Jamie) is good

Nadica

Dec 04, 2024 on Shopify

Easy installation and auto setup. Great customer support service. Sam was great help! Thank you.

baristablink

Dec 04, 2024 on Shopify

Great Assistance!

The Fluxora

Dec 04, 2024 on Shopify

TYDAL REVIEWS is a fantastic app! It’s super easy to use and helps streamline my workflow efficiently. Huge shoutout to Sam from support - professional, friendly, and solved my issue in no time. Exceptional service!