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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Craft Room

Dec 09, 2024  on Shopify

great app ,Lovely Team, Jamie is a star ...

Purlee

Dec 09, 2024  on Shopify

Wow what a positive experience! Adrian was very pleasant, very attentive and very helpful. He also recommended other articles to further improve the user experience on my website. 10/10

CasifyPro

Dec 09, 2024  on Shopify

Very helpful in removing the branding for free of cost

Prettyme

Dec 09, 2024  on Shopify

Nice support from team and useful app for ecommerce store

Goh Vintage Watch

Dec 09, 2024  on Shopify

Just finished verifying my store with Sam, quick response and helpful. Hope the TYDAL review app will help my store to grow and gain more customers and trust. Thank you.

Vita-Nova

Dec 09, 2024  on Shopify

Quick response times and i love the way they have these videos to guide you through set-ups.

Glamahome.cl

Dec 08, 2024  on Shopify

Excelente aplicacion, y la atencion al momento de responder a dudas e inquietudes es instantanea por parte del equipo de soporte. muchas gracias.

Nature Hydration

Dec 08, 2024  on Shopify

It is easy to use and Adrian was very helpful when I needed help because I am not very good at editing websites!

Brazo | Empower Your Style

Dec 08, 2024  on Shopify

IndyGood

Dec 08, 2024  on Shopify

Quick and really helpful! Super responsive team!

cbsportwear

Dec 08, 2024  on Shopify

good working and support is good, quick and friendly

thirtyn

Dec 08, 2024  on Shopify

This Jamie girls is heck of a support. Def. recommend the app.

21 E-Business Media Network

Dec 08, 2024  on Shopify

Secret Sweden

Dec 08, 2024  on Shopify

Mortals

Dec 08, 2024  on Shopify

love this app!!! so great and support is amazing. So glad I found this!! Plus the support is top notch!

Shores Company

Dec 08, 2024  on Shopify

Pine Cove Web Store

Dec 08, 2024  on Shopify

This app is super helpful! The branding and customization options for email requests and product pages is one of a kind for a free app and looks super sharp. Not to mention their help team! Jamie helped me removed the TYDAL branding on our reviews to make it feel even sharper, and more like my store. Can't recommend the app enough!

Majestic 3D

Dec 07, 2024  on Shopify

Jamie was really helpful and added more Features

Aosule

Dec 07, 2024  on Shopify

reviews a breeze. What stands out the most is their customer service – it’s absolutely fantastic. They’re always quick to respond and super helpful with any questions or issues. The app itself keeps improving, and I can tell they really care about providing the best experience. Highly recommend it!

Boss Mode Fashion LLC

Dec 07, 2024  on Shopify

Jaime was great! I had all of my questions answered and I was able to get all of my requests done in a timely manner. Hopefully, everyone gets Jaime so they have a great responsive person helping them.

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