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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Nuritanas

Dec 20, 2024  on Shopify

The app is amazing and the customer support is beyond perfect!

THE WINNER SPOT

Dec 20, 2024  on Shopify

quick and nice support team, very helpful and kind.

SUEDE ORIGINAL

Dec 19, 2024  on Shopify

NU Chocolat

Dec 19, 2024  on Shopify

Jamie was FANTASTIC in helping me during a live chat. 10/10 service!

Fitness plus

Dec 19, 2024  on Shopify

Quick Solution MB

Dec 19, 2024  on Shopify

Very good assistance. I asked for a simple matter, but I received a lot of additional information about my store, what I could improve. Great service, thanks Jamie

Café Latte Designs

Dec 18, 2024  on Shopify

So far I'm really liking this app! The customer service was very good, Jamie answered all my questions. Makes adding reviews to my site much easier, thank you!

Cute-Lamp

Dec 18, 2024  on Shopify

this app is waderfull. And your support team is also very understanding. Thank's for Sam. I recommend it to everyone

Yeeew Store

Dec 18, 2024  on Shopify

Honestly, i think i'm in love! having had so many issues with apps like Judge.me trying to get them to do half these things, setting up workflows but them blocking everything behind a payment gateway, then coming to Tydal is so incredibly refreshing! everything just works! It even generates unique discount codes for customer reviews! honestly I am in awe of this app! And the customer service, oh damn! shopify could really learn a lot from Adrian's customer service, it was amazing! nothing was to hard to fix, everything was easily explained, this person is an absolute champion of cs and cx, hats off! will deff use more apps from Tydal as my first port of call in future

QDOS

Dec 18, 2024  on Shopify

Very helpful and prompt support to sort out my problem!

Oriental Vikings

Dec 18, 2024  on Shopify

Very quick and excellent service. so far its a very nice experience and highly recommended

Sikalaki

Dec 18, 2024  on Shopify

Sam was very helpful! Thank you!

Natural Health Gateway

Dec 17, 2024  on Shopify

It is rare to find a free app these days with all of the features of TYDAL. And I appreciate the help and support from Jamie at TYDAL. I'm looking forward to finishing the configurations and start collecting reviews. Thank you!

SpazzyCatDesign LLC

Dec 17, 2024  on Shopify

The app is great but Jamie, the customer service rep, was awesome! Thank you Jamie for all your help.

SAGE JEWELS

Dec 17, 2024  on Shopify

Very hands-on and super helpful!

VOLTA

Dec 17, 2024  on Shopify

Support is excellent

57 Rows

Dec 17, 2024  on Shopify

Very Useful.

Kakkoe.com

Dec 16, 2024  on Shopify

Great Support, Jamie was very fast and did a perfect job tohelp me. I recommend 100%

ua.knyharnia

Dec 16, 2024  on Shopify

great and fast maintenence anytime!

WHITE TURTLE BEAUTY

Dec 16, 2024  on Shopify

Very easy to set up, and works perfectly. The review sections look nice and blend well with my store design. Sam from customer support responded immediately to a few questions I had during set up, thank you Sam!

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