Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating

4.9

5

2,095
4

53
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Sanapiel Farmacia Dermatológica

Dec 25, 2024 on Shopify

thanks to Sam for his help, very kind!

Ladicani Design

Dec 25, 2024 on Shopify

Great app!

ipandada

Dec 24, 2024 on Shopify

Jamie was very patient and I really appreciated her help.

Deal IND.

Dec 24, 2024 on Shopify

This is an awesome app. A great app for the upcoming stores, I suggest it. The support they provide is excellent.

cloberry

Dec 24, 2024 on Shopify

really good service the person i was asking for help actually helped me alot good service!

blip Apparel

Dec 24, 2024 on Shopify

Jamie was incredibly helpful in setting up the Tydal Product Reviews app for my store. They were patient, knowledgeable, and ensured everything was installed perfectly. Their guidance made the process smooth and stress-free. I really appreciate their excellent customer service and expertise. Thank you, Jamie!

Tuftplace Global

Dec 24, 2024 on Shopify

Love the features of the App and the support is really good as well! Would recommend the app to new store owners.

MRK jewellers

Dec 23, 2024 on Shopify

awesome service and prompt respond Highly recommended

Keep It Simple Tea

Dec 23, 2024 on Shopify

Excellent customer service, Sam!

LieLei

Dec 23, 2024 on Shopify

Great service, easy to use.

palaVesuvius

Dec 23, 2024 on Shopify

Simply fantastic application. We had to import the reviews from another App and thanks to the support that responded immediately (even though it was almost night) it was very easy to import the data and configure everything. We highly recommend

ANJANI MEDICAL

Dec 22, 2024 on Shopify

Kohanie Matcha

Dec 22, 2024 on Shopify

Jamie was super helpful today with my queries!

CSS Store

Dec 22, 2024 on Shopify

Awesome. It has lots of features, and all free I'm pretty surprised. The support team is great, I'm really happy and recommend this app!

Dio´s Premium

Dec 22, 2024 on Shopify

5 Stars for Adrian! Is good app and a he’s a for real the best from support. He helped me fast and give me best possible support. No joke never get so fast responds and help! 5 Sterne für Adrian wenn ich mehr geben könnte würde ich mehr geben. Habe bisher noch nie so schnelle Rückmeldungen erhalten wie von Adrian und dann noch so hilfreiche. Danke an ihn !

purga

Dec 22, 2024 on Shopify

丁寧なサポートで助かりました！

Justalt

Dec 21, 2024 on Shopify

아직 여러 기능이 구현중이긴 하나 심플하고 간단하여 초보자들도 운영하기 쉬움

H.P. May Magick Shop

Dec 21, 2024 on Shopify

Sam at Tydal was great at promptly helping me verify my account and get what I needed set up! Very efficient customer support, no waiting around or left hanging, and I love the ease of use of Tydal. Its EXACTLY what I was looking for for ratings and reviews, where I could send an email to my customers instead of all other apps that just install a widget on the website to collect ratings and reviews, which could be a bunch of haters or competitors making up fake names to try to make the brand look bad. Tydal is easy to install and setup, and its FREE!!!!

Mijn winkel

Dec 21, 2024 on Shopify

I had a good experience, Sam helped me a lot!

Joy beam

Dec 21, 2024 on Shopify

Very useful and its free... my sales skyrocketed after i installed this app. Also the customer support team is the best , they reply in seconds and help you in the best way possible.