Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating

4.9

5

2,095
4

53
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Buhter Up

Dec 30, 2024 on Shopify

Jamie's Customer service is top tier. She is so knowledgeable and she went above and beyond to assist me. I am more than satisfied

No Name Studio

Dec 30, 2024 on Shopify

Today is my first day using the app, and I'm thrilled to see how it will perform! The excellent customer service, especially Sam's helpful and speedy support.

The Carrick Bend

Dec 29, 2024 on Shopify

Great experience with this app so far and Sam from the support team was amazing to work with - super friendly, helpful, fast, and went above and beyond!

Dripalotchi’s

Dec 29, 2024 on Shopify

Great communication easy set up easy to use app

ČABANE

Dec 29, 2024 on Shopify

Great app. It is extremely easy to navigate, if you do get stuck (like I did) they have a great support team especially Sam who was very helpful at resolving my issues. Very impressed thus far.

thrsty

Dec 29, 2024 on Shopify

Great and very friendly support! Sam was incredibly helpful.

Gold of Irida

Dec 29, 2024 on Shopify

simple and easy to use, not restricted by plans. Sam from the Help Center was fast and amazing. My questions and ideas were answered and with guidance. This is the customer service that i can appreciate. Thank You.

Sophies Choice shop

Dec 29, 2024 on Shopify

Safely Fashion Powered by FireBar Labs

Dec 28, 2024 on Shopify

Great service from Sam, just started using TYDAL but excited to give it a try, and based on the first customer service interaction I have had, I have high hopes the rest of the service will follow. Great app so far.

Little Hands Lab

Dec 28, 2024 on Shopify

Amazing customer service by Sam, easy to navigate app!

Vape Store UK | Online Vape Shop | Disposable Vape Store | Ecig UK

Dec 27, 2024 on Shopify

fast and great service

filmashi

Dec 27, 2024 on Shopify

⭐⭐⭐⭐⭐ Tydal is an absolutely wonderful application! The support team is beyond amazing, solving any issue in seconds. A special thank you to Adrian for the exceptional and indescribable service. I truly cannot find the words to express my gratitude for Adrian and the entire team. Thank you so much!

The Bright Bazaar

Dec 26, 2024 on Shopify

absolute brilliant customer support

ColorMuse

Dec 26, 2024 on Shopify

TYDAL made review simple and Sam from support team reposed quickly.

Saucy Affair

Dec 26, 2024 on Shopify

Quick resolution provided by the Sam & team. Thanks!

FreeWave

Dec 25, 2024 on Shopify

Schnelle Antwort und Superschnelle Ergebnisse. Danke Sam.

Trendsetter Activewear

Dec 25, 2024 on Shopify

Easy to setup and use for beginners like myself. Received some great assistance from Jaime. I for sure recommend this app. A++

AMAZINGSHOP

Dec 25, 2024 on Shopify

Little Lotus Therapy

Dec 25, 2024 on Shopify

So amazing and great customer service! So friendly!

theritualproject

Dec 25, 2024 on Shopify

It's one of the most useful apps, so we can "re-organize " our selling products. I talked with Sam , he was very helpful not only at the "product reviews" app but he also informed me and about other TYDAL apps. Thank you Sam!!!