Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating

4.9

5

2,262
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Ruffian Classic Canvas

Jun 26, 2025 on Shopify

So far so good.

NudeFace Chile

Jun 25, 2025 on Shopify

This app is great and Jamie from customer service is the best! highly recommended

My Store

Jun 25, 2025 on Shopify

For a free app it is excellent. I enjoy TYDAL's features like a discount code and adjustable settings for the store. One minor issue is that there is an error with managing reviews through email. I hope the tech team is as good as the customer service team and get the problem resolved. I want to personally thank Sam the customer support guy. He did phenomenal at assisting me with the 1000 questions I had. Sam responded quickly to my questions. He really did walk me through it in such a great and professional manner. TYDAL reviews has good customer support and Sam made my day.

ShipBizz

Jun 25, 2025 on Shopify

Scanvision

Jun 24, 2025 on Shopify

Great app and service!

Imagine This Boutique

Jun 24, 2025 on Shopify

InspiWear

Jun 24, 2025 on Shopify

Customer service is great!

Serengeti Spirits

Jun 23, 2025 on Shopify

The app is simple to set up and use. What I really appreciated was the support team they helped me import my old reviews using an Excel file. They were friendly, fast, and made the whole process smooth. I highly recommend this app if you need a good way to manage reviews.

SV goodies

Jun 23, 2025 on Shopify

This reviews app great & easy to use. Reach out support Jamie, she is pleasant, kind and super helpful. Highly recommended.

Feather & Tallow

Jun 22, 2025 on Shopify

This app was so easy to set up and use! I tried another app before this one and I couldn't get it to show up. I had this one up and ready in just minutes! Also, customer support is top notch! Thank you, thank you, thank you!

Paint Road

Jun 22, 2025 on Shopify

Great customer support. Very friendly and supportive

India Fashion

Jun 22, 2025 on Shopify

Tydal product review app was very helpful for sending customer review automatically after order delivers, specially the support from their team member "Adrian", Thank you

Sassy Dollz Hair

Jun 21, 2025 on Shopify

Jamie helped me quickly and efficiently. She also recommended an app to install that will allow my customers to enroll in a loyalty program. She went above and beyond and exceeded my expectations. I mean, she was outstanding!! 1000% recommend using Tydal if you have a shopify store.

Breenos

Jun 21, 2025 on Shopify

Good Service!

Heartless Studio

Jun 20, 2025 on Shopify

Really easy to use integration, with super quick communication and help. Everything was smooth from setup to execution and any questions I had were answered almost instantly. The team is friendly and knowledgable, genuinely caring about helping you succeed. I highly recommend this if you are wanting a seamless, stress free experience!

Annica’s Jewellery Company

Jun 20, 2025 on Shopify

Blooming brilliant. I contacted TYDAL via the chat box late at night and got an immediate response. Jamie was super friendly, helpful and productive. It's rare to receive this type of prompt and friendly customer service. I'm absolutely delighted i chose them to host my reviews.

my daily drink

Jun 20, 2025 on Shopify

Korean Skin Care

Jun 20, 2025 on Shopify

Thanks Jamie

Odeta Kilinc

Jun 19, 2025 on Shopify

Sophisticated Sneakers

Jun 18, 2025 on Shopify

Customer support and documentation is phenomenal. Of course I'm going to take 1 minute to leave a review here... I just enjoyed 20 minutes of one-on-one chat support and solved 4 little setup issues that would have taken me forever to figure out on my own. Now, my reviews plugin is setup, styled, and I have imported 3 test reviews successfully. Let's goooooooooooooooooooooo!