Rivo Reviews App Review: Features, Pros & Cons for Shopify

Name: TYDAL Product Reviews App
Brand: TYDAL
SKU: shopify-rivo-reviews-app-by-tydal
Rating: 4.9 (2517 reviews)

Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,517)

Overall rating

4.9

5

2,268
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Self Care Go

Mar 03, 2025 on Shopify

Great and fast customer service

tecnorastore

Mar 03, 2025 on Shopify

Great support!

Calmiify

Mar 03, 2025 on Shopify

Adrian from the support team has been really helpful and quick.

ZODORI

Mar 02, 2025 on Shopify

This is a fantastic app and the team is the best that you could ever met with, cheers!

Charchill

Mar 02, 2025 on Shopify

Craftatopia

Mar 02, 2025 on Shopify

Very helpful customer service - thanks for your help Sam.

Laughing Bird Coffee Co.

Mar 02, 2025 on Shopify

It's free! How do they make $ I wonder? I opened the chat to have the Tydal Branding removed which was a quick process. Jamie was fast and friendly. Easy Peezy!

Hartley & Hall Bathrooms

Mar 01, 2025 on Shopify

Effortless to set up and up to now looks great. had some extra features added for free.

Abhishek Products

Mar 01, 2025 on Shopify

app is good

SmileLab.

Mar 01, 2025 on Shopify

Very helpful team, easy to use and install.

Urban Loft

Feb 28, 2025 on Shopify

The Support Team (Sam) is fabulous. They solved all my queries instantly. Overall the app is good for collecting reviews. Looking forward to the new features

Avyarna

Feb 28, 2025 on Shopify

The app is good and easy to access. Also, the chat support is happy to help - Jamie

G UNDIE

Feb 28, 2025 on Shopify

Great customer service

Arimi Home & Kitchen

Feb 28, 2025 on Shopify

The support team is amazing! Jamie was very professional and patient with us as we were trying to import our reviews in our Shopify store. Very happy with the service. Thank you

Mother & Maiden Tallow

Feb 28, 2025 on Shopify

Jaimie Helped me out a lot with the email discounts and explaining how everything works. I especially loved the additional suggestions she made for our store as well as the compliments on our site and the follow on instagram!! Mother & Maiden Tallow is very grateful for your wonderful customer service!

TinyPrints

Feb 27, 2025 on Shopify

Sam provided excellent support by removing the app’s branding on the widgets. He also added my store to the priority server queues and removed the email-sending limit for unlimited emails, which was a nice bonus. His assistance was prompt and efficient, making the entire process smooth and hassle-free. Appreciate the support!

Encounter Co.

Feb 27, 2025 on Shopify

Sam was very personable and efficient. Above and beyond what I requested and I am confident I will throughly enjoy the ease of the app based on my experience with Sam.

Bemom jewelry

Feb 27, 2025 on Shopify

It's the great app and great service in the support from Sam! I was looking for some solution for my reviews and when I discovered this app all my questions just disappeared. And also Sam send me the import file template and instructions how to do my task much easier that with manual work and that was super solution! Thank you so much!

NURSEESS

Feb 27, 2025 on Shopify

You are the most professional and enthusiastic customer service I have ever seen, Helped me solve a lot of problems，Highly recommend this app

Watchpoint LTD®

Feb 27, 2025 on Shopify

I had an amazing experience with the app and Sam’s support! The app is super user-friendly, and Sam was incredibly helpful throughout the entire process. The instructions were clear, and everything worked seamlessly. I'm really impressed with the service and how easy it was to upload and manage everything. Highly recommend this app to anyone looking for great functionality and outstanding customer support!