Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating

4.9

5

2,094
4

53
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Seven Vybes

Jan 24, 2025 on Shopify

The best support team you can get is in this app:)

Exquisite Fits

Jan 23, 2025 on Shopify

The customer service is excellent, providing help with things outside of the app, going above & beyond, will definitely recommend the service to other users.

Cosmic Sound Bowls®

Jan 23, 2025 on Shopify

Great experience with this app! It works absolutely well.

Acuna Fitness

Jan 23, 2025 on Shopify

Got kind assistance from Mr. Adrian. It's really great App in Shopify App store. Recommended one!

New Earth

Jan 23, 2025 on Shopify

Great free app and outstanding customer support. Thanks Jamie!

XELLENTY®

Jan 23, 2025 on Shopify

I was looking for a new review app and ended up here because of the positive feedback. And the feedback isn't a lie. Jamie helped me immediately and solved every problem. He also unlocked some new features for me for free. That's as good as it gets! I am incredibly impressed with the expertise and dedication of the support team at Tydal Product Reviews. They really went above and beyond to ensure a smooth process. I can recommend Tydal Product Reviews in every way.

Pamadoor

Jan 23, 2025 on Shopify

The app is easy to use and the customer support is top-notch. Highly recommend!"

BEAUTYCORE

Jan 22, 2025 on Shopify

Excellent app and support. Highly recommend for stores. The widget is fully customizable which I really like. It's a lot better fitted for stores which want to have full control of the layout and design.

Yi Pin Qian Jadeites Jade Jewelry ~Your Precious Quintessential ~ Singapore

Jan 22, 2025 on Shopify

Friendly , good

ParafarmaBaby

Jan 22, 2025 on Shopify

I just installed it and it seems great. I hope to be able to use it for a long time and that it will help me increase my sales. Adrian thanks for your help!

PRINTGLES

Jan 22, 2025 on Shopify

Love, love, love it! It just works seamlessly and if you are confused, don't worry because the customer service is the bomb. I don't think i've come accross a better one so far. They go beyond, even when you are not a paid customer yet :-) The documents and video's they have to explain how you have to do certain things within the app are very concise and super easy to follow. I hardly take the time to write reviews, but they honestly deserve one!

ARB Teak & Specialties - USA

Jan 22, 2025 on Shopify

Awesome customer service. Adrian was insightful and quick in addressing my request. I can't wait to continue building a successful business relationship with Tydal.

Studio Meinara

Jan 22, 2025 on Shopify

Adrian has been super helpful in setting up TYDAL and removing their branding on the review section. I have yet to be use the app but so far really happy with the customer service.

con.fidere

Jan 22, 2025 on Shopify

Great app and customer support

Christo Soaps

Jan 22, 2025 on Shopify

Amazing and easy to use! Customer service is great!

SeeyonClean

Jan 21, 2025 on Shopify

wonderful app and customer service is awesome. very fast

Diamond Vishwa

Jan 21, 2025 on Shopify

Moss Man’s Seamoss & More

Jan 21, 2025 on Shopify

top tier customer service. went above and beyond to help me with other matters in my store as well.

Art By Raghni

Jan 21, 2025 on Shopify

Recently started using TYDAL and I can say, I really appreciate the customer service chat support, it was simple and quick. I talked with Sam, he was very helpful and nice. Looking forward to using TYDAL more after the experience I've had.

GROUNDED

Jan 21, 2025 on Shopify

for now it is very convenient and easy to setup and use, the chat is very fast and helpful. thanks