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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

AfrosementKids

Dec 14, 2024  on Shopify

The application is easy to install and parameterize. Customer service is always available when help is needed. Great experience.

Take Note Planner Co

Dec 14, 2024  on Shopify

A great app, very easy to set up with excellent guides. It's aesthetically pleasing (many other review apps I tried, looked awful and spammy on my website). I got in touch with the developers as I was hoping to make some tweaks to how the reviews are displayed on my site to remove a few elements. Adrian replied very quickly and could not have been more helpful. I'm very pleased with both the support and how the app looks. Thank you!

Main Street Knots LLC

Dec 13, 2024  on Shopify

I was assisted by Sam via chat support. He did such a great job! Thank You

Sanctus Collective

Dec 13, 2024  on Shopify

Great experience with the team. Keep it up guys

Seeded Orchard

Dec 13, 2024  on Shopify

Easy to navigate, so far so good. Customer service team is awesome!

Vintage Sounds T-Shirts

Dec 13, 2024  on Shopify

SHENZATION

Dec 12, 2024  on Shopify

Excellent customer support by sam and app is just perfect

SwissBrands | Online Clothing And accessories Store

Dec 12, 2024  on Shopify

I really like the TAYDAL Product Review app! It’s easy to set up and use, and it helps collect and display customer reviews quickly. A great tool for building trust and improving my store!

JucariiOnline.ro

Dec 12, 2024  on Shopify

I don't have an experience with the app yet, I just installed it yesterday. So far it is ok, easy to install and configure. I hope in the future I won't have any surprises :-)

World Flags Direct

Dec 12, 2024  on Shopify

We use Tydal reviews on our websites Flag Patch Shop, World Flags Direct, and World Flag Pins, and it's been a really helpful app for all of them! I can't figure out how to work the review import mechanism myself (it keeps saying my files are the wrong format even though I think I'm following the instructions) but Tydal customer service has been importing my files for me when I ask. Update: figured out how to work the review mechanic! It's incompatible with Firefox, but works in Google Chrome.

Pawsonal Prints

Dec 12, 2024  on Shopify

very helpful and speedy response

PINQY SWEAR

Dec 11, 2024  on Shopify

I really appreaciate the ease of use (so far, as I haven't finished setting up the app), the swift support response, and the friendly and fun tone Sam used.

The Good and the Beautiful

Dec 10, 2024  on Shopify

We just started using the TYDAL reviews app and their support has been great.

Pear Foods

Dec 10, 2024  on Shopify

The Tydal Product Reviews app was a cinch to install and Jamie's and her team support is absolutely wonderful. Thank you!!

Storylight Candle Co.

Dec 10, 2024  on Shopify

This app is so easy to set up and edit. I spoke to Jamie and she was extremely helpful, and I loved the use of GIFs. She even gave me some advice on how to improve my online store which was greatly appreciated. Thanks so much!

Yule-Glo

Dec 10, 2024  on Shopify

I was looking for a review app for my new store and TYDAL stood out as a great option. I needed help getting the app embedded into my website, and Jaime from support was quick to respond and get my reviews up and running quickly. She also addes some features to my account for free, which I really appreciated. Great customer service and looking forward to using this app to manage and display customer reviews.

UniqueCorals

Dec 10, 2024  on Shopify

Jamie was very responsive and helped me with my questions in an easy manner, highly recommend!

Flag Patch Shop

Dec 10, 2024  on Shopify

The app does what it claims to do, and the customer service is helpful!

JKP Literature

Dec 10, 2024  on Shopify

Even though our store is still under development, TYDAL Reviews has already impressed us with its seamless setup and intuitive features. The app makes it easy to plan for collecting and displaying product reviews effectively. We especially love the customization options and how well the widgets integrate into our site design. The interface is simple to use, and the support team has been incredibly helpful in addressing our questions during the setup process. We’re excited to see how TYDAL will enhance customer trust and engagement once our store goes live. Highly recommend it to anyone looking for a reliable review app!

Magical Food

Dec 10, 2024  on Shopify

The app has everything I need, but the support team is ... even better! A huge thanks to Jamie, super nice, clear and ultra fast. Love you guys Mat

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