Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,264)

Overall rating

4.9

5

1,904
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Sikalaki

Dec 18, 2024 on Shopify

Sam was very helpful! Thank you!

Natural Health Gateway

Dec 17, 2024 on Shopify

It is rare to find a free app these days with all of the features of TYDAL. And I appreciate the help and support from Jamie at TYDAL. I'm looking forward to finishing the configurations and start collecting reviews. Thank you!

SpazzyCatDesign LLC

Dec 17, 2024 on Shopify

The app is great but Jamie, the customer service rep, was awesome! Thank you Jamie for all your help.

SAGE JEWELS

Dec 17, 2024 on Shopify

Very hands-on and super helpful!

VOLTA

Dec 17, 2024 on Shopify

Support is excellent

57 Rows

Dec 17, 2024 on Shopify

Very Useful.

Kakkoe.com

Dec 16, 2024 on Shopify

Great Support, Jamie was very fast and did a perfect job tohelp me. I recommend 100%

ua.knyharnia

Dec 16, 2024 on Shopify

great and fast maintenence anytime!

WHITE TURTLE BEAUTY

Dec 16, 2024 on Shopify

Very easy to set up, and works perfectly. The review sections look nice and blend well with my store design. Sam from customer support responded immediately to a few questions I had during set up, thank you Sam!

Sarvadhenu Organic Farm

Dec 16, 2024 on Shopify

I've been using the TYDAL Product Reviews App for my Shopify store, and it's been a game-changer. Setting it up was seamless, and the app allows me to collect reviews effortlessly from my customers. What I love most is the ability to display product reviews beautifully on my product pages, which has increased trust and boosted my conversion rates. The customizable review widgets match my store’s theme perfectly. I also appreciate features like photo reviews, automated review requests, and the ability to filter or moderate reviews. Their customer support team is always prompt and helpful whenever I have questions. If you're looking for a reliable and user-friendly product review app, TYDAL is definitely worth it!

Vidakafe

Dec 16, 2024 on Shopify

Just started TYDAL and the customer service is awesome. Looking forward to get started.

Cluster Bazaar

Dec 16, 2024 on Shopify

Roussan®

Dec 16, 2024 on Shopify

I have been happy with my experience using the TYDAL Product Reviews App on my shopify site (https://roussan.net). It does what I need it to do and is fairly straight forward to use. I have tried several review apps and this by far is the best. Lots of great features and ways to customize and automate. And their customer service is amazing. Super responsive and helpful. I definitely recommend! I got very well assistance. The application has many features to make your store outstanding professional and very trustworthy. Sam Helped me a lot to set up all the functionality of my store he did a very good job. I appreciate the assistance that is well prepared to solve to help you and advance in the progress of your store.

My Lovely Era

Dec 15, 2024 on Shopify

Very easy to use the app and Sam help me giving me an excellent customer services experience.

RACHELMENT

Dec 15, 2024 on Shopify

Couldn't recommend it more... honestly Jamie's service has been better than I have ever experienced on any app. She was thorough and went ABOVE and beyond to help me. I appreciate you, Jamie. The app is super easy to use, and you can bet they'll help you make it work!

Robinson Family Soaps LLC

Dec 15, 2024 on Shopify

TOXCI

Dec 15, 2024 on Shopify

Really great app to use with an easy to use interface. Also Jamie from support was really helpful.

Maison1855.no

Dec 15, 2024 on Shopify

Great

LOST APE

Dec 14, 2024 on Shopify

I recently started using Tydal. It's easy to setup. I needed help with verification of my site and Sam from the support team was so prompt with it. He also suggested an important feature to add to my site which was so sweet. Super friendly and quick with his work. Thank you Sam :)

Vorreilo

Dec 14, 2024 on Shopify

the Support team are wonderful. thank you Sam!