Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating

4.9

5

2,094
4

53
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Niederrhein-KOI

Feb 11, 2025 on Shopify

Einfach und schneller Support, die Mittarbeiterin " Jamie " hat schnell , freundlich und sicher geholfen, Danke!

FitLiva

Feb 10, 2025 on Shopify

Wonderful support from the team and easy to use app! :)

nurmul

Feb 10, 2025 on Shopify

Jamie was so helpful to me all the times, see gave me tips on how to make my store better too! thanks again!

CICADAHOME

Feb 10, 2025 on Shopify

Within 5 minutes of installing the plug-in, the support consultant patiently communicated with me and answered some of my questions. In any case, this is a great behavior, and I look forward to having a better experience in product practice.

Carmana

Feb 10, 2025 on Shopify

The support team were incredibly helpful

S. Pets House

Feb 10, 2025 on Shopify

helpful team

Godly Granny

Feb 09, 2025 on Shopify

Sam was so helpful in helping me. Prompt and Thorough and even gave some extra tips! A+++++ Thanks Sam!

North Star

Feb 09, 2025 on Shopify

Facil de instalar, y tiene excelente atencion al cliente! muchas gracias por su ayuda.

ROBOTBUY

Feb 08, 2025 on Shopify

This application is extremely simple and easy to use, and it serves as an excellent up-sell tool that also enhances our customers’ trust in us. It perfectly fills the gap of features that the official Shopify platform lacks. I am very grateful to Jamie for her enthusiastic support with my store, unlocking many of the features I needed. Words cannot express my gratitude.Thanks again.

Scrivener's Tools

Feb 07, 2025 on Shopify

Easy to set up and for customers to review. Jamie was super helpful on the chat support, and replied to my questions really fast.

Stac Creates

Feb 07, 2025 on Shopify

I dealt with Adrian, He was very prompt answered all of my questions quickly. Highly recommend this app!

Mes-Gants-Pros

Feb 07, 2025 on Shopify

L'application est très facile d'utilisation et permet un bon service de notes et avis GRATUITEMENT. Petit plus pour le support 24/7 et notamment Sam qui a été très sympathique et compétent !

Pray Her Forward

Feb 06, 2025 on Shopify

My product isn't live yet BUT so far the customer service is phenomenal! Very impressed with the quick, friendly, and clear communication from Sam! Looking forward to trying out the app but it seems to have great reviews! Thanks for your help, Sam! 5 stars :)

Reiwatakiya

Feb 06, 2025 on Shopify

I’ve been using TYDAL Reviews for a while now and I’m thoroughly impressed! The app is incredibly user-friendly and, best of all, completely free. The support team—especially Jamie and Sam—have been outstanding. They are both patient and detail-oriented, always going the extra mile to ensure all my issues are resolved efficiently. It’s rare to come across such excellent service. Highly recommend this app!

POSSiBiLiTEEs, LLC

Feb 06, 2025 on Shopify

The app is easy to install and works well in my store.

Malingo

Feb 06, 2025 on Shopify

FAJAS MYD USA

Feb 06, 2025 on Shopify

Tienen un servicio al cliente increíblemente rápido y muy amables. Me brindaron acompañamiento durante la instalación y configuración de la app por uno de sus asesores llamado Adrián.

4kidspoint.pl

Feb 05, 2025 on Shopify

great, easy to configure app. Nice to have also fast replying support - kindest regards to Adrian!

Brown Butters

Feb 05, 2025 on Shopify

Awesome app and super support team. Recommend this to everyone managing a shopify store!

Liberal Repellent

Feb 04, 2025 on Shopify

I'm new to the app but it seems really well put together. Jamie helped me set everything up and went above and beyond with additional advice and tips. Amazing service. I highly recommend.