Reviews: TYDAL Product Reviews App

Customer reviews: TYDAL Product Reviews App

Reviews (4,264)

Overall rating

4.9

5

1,904
4

43
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

ANJANI MEDICAL

Dec 22, 2024 on Shopify

Kohanie Matcha

Dec 22, 2024 on Shopify

Jamie was super helpful today with my queries!

CSS Store

Dec 22, 2024 on Shopify

Awesome. It has lots of features, and all free I'm pretty surprised. The support team is great, I'm really happy and recommend this app!

Dio´s Premium

Dec 22, 2024 on Shopify

5 Stars for Adrian! Is good app and a he’s a for real the best from support. He helped me fast and give me best possible support. No joke never get so fast responds and help! 5 Sterne für Adrian wenn ich mehr geben könnte würde ich mehr geben. Habe bisher noch nie so schnelle Rückmeldungen erhalten wie von Adrian und dann noch so hilfreiche. Danke an ihn !

purga

Dec 22, 2024 on Shopify

丁寧なサポートで助かりました！

Justalt

Dec 21, 2024 on Shopify

아직 여러 기능이 구현중이긴 하나 심플하고 간단하여 초보자들도 운영하기 쉬움

H.P. May Magick Shop

Dec 21, 2024 on Shopify

Sam at Tydal was great at promptly helping me verify my account and get what I needed set up! Very efficient customer support, no waiting around or left hanging, and I love the ease of use of Tydal. Its EXACTLY what I was looking for for ratings and reviews, where I could send an email to my customers instead of all other apps that just install a widget on the website to collect ratings and reviews, which could be a bunch of haters or competitors making up fake names to try to make the brand look bad. Tydal is easy to install and setup, and its FREE!!!!

Mijn winkel

Dec 21, 2024 on Shopify

I had a good experience, Sam helped me a lot!

Joy beam

Dec 21, 2024 on Shopify

Very useful and its free... my sales skyrocketed after i installed this app. Also the customer support team is the best , they reply in seconds and help you in the best way possible.

Nuritanas

Dec 20, 2024 on Shopify

The app is amazing and the customer support is beyond perfect!

THE WINNER SPOT

Dec 20, 2024 on Shopify

quick and nice support team, very helpful and kind.

SUEDE ORIGINAL

Dec 19, 2024 on Shopify

NU Chocolat

Dec 19, 2024 on Shopify

Jamie was FANTASTIC in helping me during a live chat. 10/10 service!

Fitness plus

Dec 19, 2024 on Shopify

Quick Solution MB

Dec 19, 2024 on Shopify

Very good assistance. I asked for a simple matter, but I received a lot of additional information about my store, what I could improve. Great service, thanks Jamie

Café Latte Designs

Dec 18, 2024 on Shopify

So far I'm really liking this app! The customer service was very good, Jamie answered all my questions. Makes adding reviews to my site much easier, thank you!

Cute-Lamp

Dec 18, 2024 on Shopify

this app is waderfull. And your support team is also very understanding. Thank's for Sam. I recommend it to everyone

Yeeew Store

Dec 18, 2024 on Shopify

Honestly, i think i'm in love! having had so many issues with apps like Judge.me trying to get them to do half these things, setting up workflows but them blocking everything behind a payment gateway, then coming to Tydal is so incredibly refreshing! everything just works! It even generates unique discount codes for customer reviews! honestly I am in awe of this app! And the customer service, oh damn! shopify could really learn a lot from Adrian's customer service, it was amazing! nothing was to hard to fix, everything was easily explained, this person is an absolute champion of cs and cx, hats off! will deff use more apps from Tydal as my first port of call in future

QDOS

Dec 18, 2024 on Shopify

Very helpful and prompt support to sort out my problem!

Oriental Vikings

Dec 18, 2024 on Shopify

Very quick and excellent service. so far its a very nice experience and highly recommended