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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

filmashi

Dec 27, 2024  on Shopify

⭐⭐⭐⭐⭐ Tydal is an absolutely wonderful application! The support team is beyond amazing, solving any issue in seconds. A special thank you to Adrian for the exceptional and indescribable service. I truly cannot find the words to express my gratitude for Adrian and the entire team. Thank you so much!

The Bright Bazaar

Dec 26, 2024  on Shopify

absolute brilliant customer support

ColorMuse

Dec 26, 2024  on Shopify

TYDAL made review simple and Sam from support team reposed quickly.

Saucy Affair

Dec 26, 2024  on Shopify

Quick resolution provided by the Sam & team. Thanks!

FreeWave

Dec 25, 2024  on Shopify

Schnelle Antwort und Superschnelle Ergebnisse. Danke Sam.

Trendsetter Activewear

Dec 25, 2024  on Shopify

Easy to setup and use for beginners like myself. Received some great assistance from Jaime. I for sure recommend this app. A++

AMAZINGSHOP

Dec 25, 2024  on Shopify

Little Lotus Therapy

Dec 25, 2024  on Shopify

So amazing and great customer service! So friendly!

theritualproject

Dec 25, 2024  on Shopify

It's one of the most useful apps, so we can "re-organize " our selling products. I talked with Sam , he was very helpful not only at the "product reviews" app but he also informed me and about other TYDAL apps. Thank you Sam!!!

Sanapiel Farmacia Dermatológica

Dec 25, 2024  on Shopify

thanks to Sam for his help, very kind!

Ladicani Design

Dec 25, 2024  on Shopify

Great app!

ipandada

Dec 24, 2024  on Shopify

Jamie was very patient and I really appreciated her help.

Deal IND.

Dec 24, 2024  on Shopify

This is an awesome app. A great app for the upcoming stores, I suggest it. The support they provide is excellent.

cloberry

Dec 24, 2024  on Shopify

really good service the person i was asking for help actually helped me alot good service!

blip Apparel

Dec 24, 2024  on Shopify

Jamie was incredibly helpful in setting up the Tydal Product Reviews app for my store. They were patient, knowledgeable, and ensured everything was installed perfectly. Their guidance made the process smooth and stress-free. I really appreciate their excellent customer service and expertise. Thank you, Jamie!

Tuftplace Global

Dec 24, 2024  on Shopify

Love the features of the App and the support is really good as well! Would recommend the app to new store owners.

MRK jewellers

Dec 23, 2024  on Shopify

awesome service and prompt respond Highly recommended

Keep It Simple Tea

Dec 23, 2024  on Shopify

Excellent customer service, Sam!

LieLei

Dec 23, 2024  on Shopify

Great service, easy to use.

palaVesuvius

Dec 23, 2024  on Shopify

Simply fantastic application. We had to import the reviews from another App and thanks to the support that responded immediately (even though it was almost night) it was very easy to import the data and configure everything. We highly recommend

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