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Customer reviews: TYDAL Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Eclipotrix

Apr 09, 2024  on Shopify

Thank you for that features for free and kind service

ROKSYS

Apr 08, 2024  on Shopify

Amazing customer support

Star IL

Apr 08, 2024  on Shopify

Jamie is great! help me a lot, thank you

Neervi Lifestyle

Apr 08, 2024  on Shopify

Visage

Apr 07, 2024  on Shopify

otimo

WoopX

Apr 07, 2024  on Shopify

Glam Gallery

Apr 06, 2024  on Shopify

You offer the best services.

V1SON

Apr 06, 2024  on Shopify

Good customer service!

Mycart

Apr 06, 2024  on Shopify

Great service . LOVED IT

Alwaysmoving

Apr 06, 2024  on Shopify

I highly recommend using this app the customer service is notch

The Trekkers Trove

Apr 05, 2024  on Shopify

Amazing customer service and very easy to install!

Visionary Barbers

Apr 04, 2024  on Shopify

great customer service Jamie is Fabulous and very helpful! thank you

Sword Slice

Apr 04, 2024  on Shopify

Great customer service!

L337 Apparel by AnarchyGFX

Apr 04, 2024  on Shopify

Sam was a HUGE help. They went above and beyond to assist me and offered valuable information to enhance my understanding of marketing and virtually anything I needed to know to kickstart my journey on Shopify. They even provided me with a list of relevant links to explore, which was incredibly thoughtful. In my situation, such dedication is truly commendable, especially as I find myself pondering how to boost store traffic and establish my brand presence. Thanks TYDAL!

North Pole Christmas Shop® Italia

Apr 03, 2024  on Shopify

Very great customer service! I am still investigating all the app's features but so far it looks very good. Jamie was really nice and helpful. I had a question about the app and she replied literally in five seconds. Impressive service! 5 stars well deserved!

Mexico By Hand

Feb 03, 2024  on Shopify

I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.

Torly Creative Co

Jan 17, 2024  on Shopify

The Rivo app is easy to use and has generated a lot of great reviews for me without needing to do anything! The automations are fantastic and there are even follow-up emails sent as reminders when requesting reviews. I have contacted support for various reasons and often I am connected to Jel. Jel is fantastic, quick, and efficient! Jel is always so helpful and friendly, which I appreciate so much.

SYMPLE INGREDIENTS

Jan 11, 2024  on Shopify

So far I must say the app is working well. What I am really impressed with is the customer service though. I needed help solving a little problem I had and Mica (Customer Rep) went above and beyond to not only solve my problem, but also provide added valuable information that I wasted not time implementing. :-) Happy Camper

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