Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating

4.9

5

2,284
4

58
3

4
2

2
1

16

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

UCU Storefront

Apr 22, 2024 on Shopify

I Would Recommend the App Just Off Customer Service Alone! Sam was Awesome and Helped with Everything I Needed and Offered Tips to Help My Website. The App has Easy to Use Customizations that Doesn't Complicate but Produces Dope Results! Sweet Job TYDAL! P.S. I Had to Come Back and Edit My Response After Seeing Every Comment Expressing the Same Gratitude the App and (Especially) Customer Service. You Guys at TYDAL are Doing Such a Great Job, It Almost Looks Like Spammed Messages. 100% Real Tho!

kit Technologie

Apr 22, 2024 on Shopify

Havan Clothing

Apr 21, 2024 on Shopify

The overall user experiences are pretty straight forward, simple and not complicated at all. The customer services from Jamie was pretty pleasant and easy too!

Wake Up Merch

Apr 19, 2024 on Shopify

Setting up was easy and Jamie from support was quick to help me out. Looking forward to collecting reviews now and displaying them on my website.

Cheerymart

Apr 18, 2024 on Shopify

good!

Mirellasshop

Apr 17, 2024 on Shopify

This app is the panacea to my "how-to" review headachea. It is simply the best !!! And that, it is free, It is unbelivable!

Matri

Apr 17, 2024 on Shopify

La Chanclería

Apr 17, 2024 on Shopify

For a free app, you can't ask for more! The functions work perfectly, the reviews look pretty good (and full customizable) and the support team is exquisite (special shoutout to Jamie!) Thanks, will use for a long time for sure :)

Rapidly

Apr 17, 2024 on Shopify

Everything went smooth, Sam was really helpful and communicative. Would recommend!

Cheap Monopoly Stickers

Apr 17, 2024 on Shopify

Astonishing support! Asked around about some features before starting the app and seems to have exactly what I wanted in the free version already! Can't wait to see the results It will bring to my business. Jamie in the support team is awesome!

NectarB

Apr 17, 2024 on Shopify

AMLIRA

Apr 16, 2024 on Shopify

chatting with your support(sam) really wholesome and additional tips given were awesome

KingBlock

Apr 16, 2024 on Shopify

the best of the best I recommend 10000000000000000000% Sam is really awesome ✅✅✅✅

YourCustom

Apr 16, 2024 on Shopify

good

Your Custom Apparel

Apr 15, 2024 on Shopify

Sam was very helpful getting my store started. They went above and beyond with their customer service; very impressed!

FLY - SHOP

Apr 14, 2024 on Shopify

E' un app che consiglio e molto utile

Fatouwearza

Apr 13, 2024 on Shopify

Awesome service. Quick and reliable

Extra Essentials

Apr 13, 2024 on Shopify

very helpful, effective replying, and interactive

Glanza

Apr 12, 2024 on Shopify

Good and fast customer service, and a really nice app overall

Bros In Beards

Apr 11, 2024 on Shopify

I had Sam help me out with a few issues. I would have to say he was amazing went above and beyond to fix all the issues I had. He is a legend thank you so much for all your help.