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Customer reviews: TYDAL Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Matri

Apr 17, 2024  on Shopify

La Chanclería

Apr 17, 2024  on Shopify

For a free app, you can't ask for more! The functions work perfectly, the reviews look pretty good (and full customizable) and the support team is exquisite (special shoutout to Jamie!) Thanks, will use for a long time for sure :)

Rapidly

Apr 17, 2024  on Shopify

Everything went smooth, Sam was really helpful and communicative. Would recommend!

Cheap Monopoly Stickers

Apr 17, 2024  on Shopify

Astonishing support! Asked around about some features before starting the app and seems to have exactly what I wanted in the free version already! Can't wait to see the results It will bring to my business. Jamie in the support team is awesome!

NectarB

Apr 17, 2024  on Shopify

AMLIRA

Apr 16, 2024  on Shopify

chatting with your support(sam) really wholesome and additional tips given were awesome

KingBlock

Apr 16, 2024  on Shopify

the best of the best I recommend 10000000000000000000% Sam is really awesome ✅✅✅✅

YourCustom

Apr 16, 2024  on Shopify

good

Your Custom Apparel

Apr 15, 2024  on Shopify

Sam was very helpful getting my store started. They went above and beyond with their customer service; very impressed!

FLY - SHOP

Apr 14, 2024  on Shopify

E' un app che consiglio e molto utile

Fatouwearza

Apr 13, 2024  on Shopify

Awesome service. Quick and reliable

Extra Essentials

Apr 13, 2024  on Shopify

very helpful, effective replying, and interactive

Glanza

Apr 12, 2024  on Shopify

Good and fast customer service, and a really nice app overall

Bros In Beards

Apr 11, 2024  on Shopify

I had Sam help me out with a few issues. I would have to say he was amazing went above and beyond to fix all the issues I had. He is a legend thank you so much for all your help.

Kraichgauer Ölmühle

Apr 11, 2024  on Shopify

Jamie is great! Thank you for the support.

Cologne World

Apr 10, 2024  on Shopify

very straight forward

AfroMartHub

Apr 10, 2024  on Shopify

The service response is so fast, and the app reviews looks so good on my store

Purwoofick

Apr 10, 2024  on Shopify

Great back up service with a fantastic product. Thanks Jamie

岸下事物 Tydo Info

Apr 10, 2024  on Shopify

系統很完整,也很方便設定,可以上傳圖片與影片,也可以自定義顯示文字。客服人員Sam主動詢問另我倍感親切。之後測試希望會有好的結果與購物體驗。

DC Store

Apr 10, 2024  on Shopify

Lovely App

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