Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Subscriptions

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating

4.9

5

2,278
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Sportive Zone

May 29, 2024 on Shopify

Great Service from Sam, He gave us fast and professional service :)

Artic Aura

May 28, 2024 on Shopify

Great app, it is easy to set up and comfortable to use. Highly recomend

Myglows

May 28, 2024 on Shopify

I had very excellent experience with Jamie she was very nice and helpful also she helped me to solve the problem I had so thank you very much

Sowika

May 28, 2024 on Shopify

I had a hard time managing and importing my reviews and the support was great. I am looking forward to improve my reviews with Tydal. Thanks

intimissionline

May 28, 2024 on Shopify

It's really working nice and easy to use.

Flow

May 28, 2024 on Shopify

Great app with an even greater app support provided by Sam. 5 Stars!

Scentsible Pleasure

May 25, 2024 on Shopify

I am thoroughly impressed with the TYDAL Product Reviews app on Shopify. It delivers exactly what I need, and the reviews are displaying perfectly on my store. The integration is seamless, ensuring a smooth experience for my customers. What truly sets this app apart is their exceptional customer service. Jamie, in particular, was incredibly helpful. They assisted me in removing the branding from the reviews and even provided valuable tips to improve my store. This level of support is rare and greatly appreciated.

DARE TO DREAM

May 24, 2024 on Shopify

The app is very user friendly and have never had an issue with any of the features You can also easily transfer over your reviews from a different app using a CSV file. Also the customer service is really good, (Jamie) was very polite and helped solve my issue and even gave me some advice

OriginalUdderBalm.com

May 22, 2024 on Shopify

Nice to get someone on the chat mode for help who can fix things up quick! App works great as well! Thanks!

Friends Home Store

Apr 25, 2024 on Shopify

App is amazing for adding reviews easy to setup and support help is quite good. Quick to respond. Very valuable

StarryCat Jewelry Boutique

Apr 24, 2024 on Shopify

This is a very comprehensive app. The staff will actively guide you in using it and enthusiastically help you solve problems.

Nekai Léon

Apr 24, 2024 on Shopify

Jamie, who is one of the support staff for Tydal was beyond helpful. Jamie, assisted me in setting up the review application and gave me some tips to help me navigate the new app and shared some helpful thoughts on my site. I look forward to incorporating this app on my site.

Sona

Apr 24, 2024 on Shopify

Sam was amazing today. He patiently answered all the questions I asked and helped me. He also warned me about the app being free and initiated the process for the payment I made to be refunded to the company. I am very happy with the service I received. Thanks again, Sam

Iconic Hustle Brand

Apr 23, 2024 on Shopify

UCU Storefront

Apr 22, 2024 on Shopify

I Would Recommend the App Just Off Customer Service Alone! Sam was Awesome and Helped with Everything I Needed and Offered Tips to Help My Website. The App has Easy to Use Customizations that Doesn't Complicate but Produces Dope Results! Sweet Job TYDAL! P.S. I Had to Come Back and Edit My Response After Seeing Every Comment Expressing the Same Gratitude the App and (Especially) Customer Service. You Guys at TYDAL are Doing Such a Great Job, It Almost Looks Like Spammed Messages. 100% Real Tho!

kit Technologie

Apr 22, 2024 on Shopify

Havan Clothing

Apr 21, 2024 on Shopify

The overall user experiences are pretty straight forward, simple and not complicated at all. The customer services from Jamie was pretty pleasant and easy too!

Wake Up Merch

Apr 19, 2024 on Shopify

Setting up was easy and Jamie from support was quick to help me out. Looking forward to collecting reviews now and displaying them on my website.

Cheerymart

Apr 18, 2024 on Shopify

good!

Mirellasshop

Apr 17, 2024 on Shopify

This app is the panacea to my "how-to" review headachea. It is simply the best !!! And that, it is free, It is unbelivable!