Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating

4.9

5

2,284
4

58
3

4
2

2
1

16

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Bold Ring Company

Jun 02, 2024 on Shopify

Great customer service. Very personable and fast. Everything you'd want from a good business!

From Pedestrian To Pilot

Jun 02, 2024 on Shopify

I got assisted within 30 seconds! Quick and to the point! Awesome team behind the app!

OMAIGAT

Jun 02, 2024 on Shopify

Gente de habla hispana, recomiendo totalmente esta excelente aplicación. Muy buen equilibrio entre personalización y simplicidad, realmente no puedo creer que sea gratuita y las pequeñas empresas como la que manejo lo agradecemos un montón realmente. Sam desde el soporte me ayudó un montón y fue muy amable. Instalenla, no se van a arrepentir.

CHICVIBERAS

Jun 02, 2024 on Shopify

very nice

RenGlans

Jun 02, 2024 on Shopify

super

DAUZE

Jun 02, 2024 on Shopify

Great Customer service!

The Literary Vault

Jun 02, 2024 on Shopify

The app is super user-friendly and I've never had any issues with its features. The customer service is great! Jamie was incredibly helpful and assisted me in removing the branding effortlessly. Highly recommend!

symplx designs

Jun 01, 2024 on Shopify

I recently had the pleasure of working with Sam to set up my TYDAL app, and I couldn't be more satisfied with the experience. Sam's expertise and friendly demeanor made the entire process seamless and enjoyable.Thanks to Sam, I am now fully equipped to enjoy all the benefits TYDAL has to offer. I highly recommend his assistance to anyone needing help with the app. His professionalism, knowledge, and personable approach made all the difference.

It's Everything, Gabrielle

Jun 01, 2024 on Shopify

Lovely!!!! Thank you so much Jamie for your help!

champion hydrate

May 31, 2024 on Shopify

useful app and great team good luck buds

Lucky Guard

May 31, 2024 on Shopify

My Store

May 31, 2024 on Shopify

Great App, easy to use, very customizable The customer support were amazingly helpful and kind Reccomend

Khalee

May 31, 2024 on Shopify

Meilleure application d'avis

Conesa SOL

May 31, 2024 on Shopify

Nice App and great support! I am happy to use it :D

Baromin

May 31, 2024 on Shopify

Easy to configure , very happy supportive support team , Go Ahead and leave those other costly Apps

Plain Clothing Store

May 30, 2024 on Shopify

A few minutes in and the support has been fantastic. Other applications on the market do not offer that. Happy to see this moving in a positive direction already. Jamie - our support rep - was amazing.

Needle & Doe

May 30, 2024 on Shopify

love this app, well working and nice service

Read To Me

May 30, 2024 on Shopify

Over the last weeks, I've tried a half dozen or more review apps, looking for one that was suitable for a one-product shop, also had video and image reviews, and was in my price range. Tydal is definitely it. It allows for a lot of control and customization, which is important to me, and also WORKS without too much messing around with code (if at all) To top it off, their customer service is FANTASTIC! I'm usually the type that never asks or takes anyone up on assistance, but their phenomenal rep Jamie (who also compiles their in-depth tutorials) gave me quite a few invaluable bits of guidance to help me transition my site to this platform more easily, and make use of its many features. I'm very pleased.

Dragons and Darlings

May 30, 2024 on Shopify

I have just installed the app and it was pretty easy. The support responded very fast and was very helpful. Thank you Jamie for your help. I recommand the app.

ReglMate™

May 30, 2024 on Shopify

Thanks Jamie :)