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Customer reviews: TYDAL Subscriptions

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

TB outdoor

Jun 09, 2024  on Shopify

Parfait, correspond tout à fait aux attentes d'un tel module ! Il manque peut-être la fonctionnalité de limiter le nombre de caractères de l'avis lorsque certains client sont très bavards !

ZNSEI

Jun 08, 2024  on Shopify

Tokens Garden

Jun 08, 2024  on Shopify

Awesome chat support, love the fact that you can directly custom the css of the widget so it can completely match the design of your shop. Documentation is well done. Importing reviews works good but it stays in pending status if you try with more than ~50/100 reviews at once. Must-have features that I didn't find yet : - Translation feature, currently my shop can be in french with english buttons. - HTML editing to customize a bit more the widget. For a free app it's perfect.

BJJ SESH

Jun 08, 2024  on Shopify

Sam is awesome!

Luxzeera

Jun 08, 2024  on Shopify

Jamie's support was exceptional! Their prompt and kind assistance truly stood out. They went above and beyond to resolve my issues quickly and efficiently. The app is also very intuitive and user-friendly. I'm incredibly grateful for their help and highly recommend their service.

Aqua Luxury Home

Jun 08, 2024  on Shopify

great , professional and friendly support team

ANYRAonline

Jun 08, 2024  on Shopify

Lovely support and speady indeed!

Ruth & Gem Home Goods

Jun 08, 2024  on Shopify

Super helpful support, Sam was really great and helped me with everything I needed!

SAINT Streetwear

Jun 08, 2024  on Shopify

Rang-e-Rivaj

Jun 07, 2024  on Shopify

RUSH BY KIRA

Jun 07, 2024  on Shopify

The tool didn't look good on my website at first, but Tydal's support was very responsive, and Jamie helped me with everything. She helped me with the code and did some custom UI/UX work like I requested. I hope the feature I requested comes soon, as it can help many ecommerce brands like ours. I wouldn't mind paying for it if the support is just like this and they keep on adding features to it.

Hydro Freeze

Jun 07, 2024  on Shopify

I would 100% recommend this app, it took me 2 minutes to set up and now my website has professional looking reviews. Highly recommend this review app. My advisor (Jamie) was very polite and helped me with what I needed very quickly. Just know if you get Jamie as your advisor, you're in good hands!

puppy chewy

Jun 07, 2024  on Shopify

Simple , easy and free

Daisy Rae

Jun 06, 2024  on Shopify

I’ve been looking for a review app for my shop for a while now and none of them have seem to work except for TYDAL! I was able to set it up on my shop within a few minutes and the customer service is amazing! Super user-friendly as well! 10/10 recommend!! :)

Dyno Sky

Jun 06, 2024  on Shopify

so far support has been awesome! Thank you!!!!

Selinia

Jun 05, 2024  on Shopify

Fuketa

Jun 05, 2024  on Shopify

very good app i asked them for assistance and they immediately reply to me fixing the problem on their own. Awesome customer service!

Braidslacewigs

Jun 05, 2024  on Shopify

So happy with the TYDAL apps. I have been using most of their apps and haven't had any issues. Customer service is so quick to respond and help with any questions no matter the time. Everything is great no complaints at all.

Warriors of Christ Shop

Jun 04, 2024  on Shopify

Very knowledgeable, friendly, and professional

Simply Spoilt

Jun 04, 2024  on Shopify

absolutely pleased and happy with the service Sam helped me so quickly, was friendly and polite. It felt like I walked into a shop and was the most important customer in the shop. Thank you!

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