Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Subscriptions

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,509)

Overall rating

4.9

5

2,278
4

58
3

4
2
1

10

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Yourfuturestore

Jun 16, 2024 on Shopify

Gostei Muito do App é facil de usar e o suporte é incrivel.

Special Selected Products

Jun 16, 2024 on Shopify

very nice and easy to install with very helpful support team, "Sam". I highly recommend this app. Thanks

Flieger Artenschutz

Jun 16, 2024 on Shopify

Bis jetzt eine tolle Erfahrung und ein sehr netter Support. Kann ich bis dato empfehlen!

shopeverythinghappy

Jun 15, 2024 on Shopify

I just downloaded the app today so all I can leave a review for is the excellent and clear customer service Jamie provided for me today. I look forward to following up with a full review after I have used the app for some time.

Little Sicily

Jun 15, 2024 on Shopify

One of the best support I had in past years. Highly recommending :]

Apexes

Jun 15, 2024 on Shopify

thanks for guiding me and for such good conversation

GIOMOD

Jun 15, 2024 on Shopify

PickN Buy

Jun 14, 2024 on Shopify

Great Customer Service

denshi-kiki

Jun 14, 2024 on Shopify

Mi tienda

Jun 14, 2024 on Shopify

Realy nice customer service and a very good app

JoyCart

Jun 13, 2024 on Shopify

Started exploring the app so can't say anything yet, but what I liked was the very responsive support team, thanks Sam for the kindness and help

Oja drop shipping

Jun 13, 2024 on Shopify

absolutely amaizing

libasy

Jun 13, 2024 on Shopify

app works great and looks great everything fantastic and the chat mode service its great and so helpful chatting with jamie it was lovely

Escential Indulgence

Jun 12, 2024 on Shopify

I had the pleasure of working with Jamie, she was extremely patient and pleasant at the same time. She was able to answer all of the questions that I had and was able to proactively set up my store with the app in just a couple of minutes. I just installed the app tonight but I had to give 5 stars for the wonderful first impression I received with Jamie. Thank you,Jamie I appreciate you!

AnyaCreatives

Jun 12, 2024 on Shopify

Excellent app and very helpful customer service.. thank you

Hellwood Outfitters

Jun 12, 2024 on Shopify

Absolutely fantastic app. Does everything you would want it to and then some. Tried many different review apps over the years but they all failed to provide exactly what I was looking either in terms of customisation or placement or ease of use and functionality, but this app was a breeze and integrates perfectly with my website. It is also worth mentioning that the customer support is absolutely first class. Very quick to respond (even though we are in different countries) and extremely helpful. Walked me through a number of different changes I wanted to make in real time via the chat function so couldn't really ask for more. Very pleased and more than happy to recommend to anyone looking for a review app.

Olde Worlde

Jun 12, 2024 on Shopify

Excellent customer service. Very friendly and helpful.

Vision Charms

Jun 11, 2024 on Shopify

sam in the chat box was SOOOOO awesome!!!!! very very helpful!!!!

Acquired Taste

Jun 11, 2024 on Shopify

Jamie was great, super helpful, and kind. Enjoyed the gifs, great experience!

ilumineight

Jun 11, 2024 on Shopify

Easy interface and customizable options even on the free plan. Speedy reply to my requests and inquiries via the online chat. Sam was very polite and extremely helpful. They even have a forum where you can make suggestions for improvements. Their customer support is A++ I would highly recommend this app. I hope to upgrade to the premium plan in the near future.